Among the weight-loss clinics someone searching in Orinda, CA is shown, all three businesses we can name answered 10 of their last 10 reviews: Nalurporn Chokrungvaranon, M.D., whose listing carries 130 reviews in total, Pound Melters Medical Weight Loss Clinic Concord with 90, and Abundant Life Weight Loss with 69. The median weight-loss clinic we read carries 38 reviews over its whole listing, and the most-reviewed carries 204.
The same figure turns up in other trades in this section. Among the IV therapy businesses we read, B12 LOVE | Walnut Creek answered 10 of its last 10, as did Kintsu MedSpa & Wellness. Among the plastic surgery practices, MBody by Dr. Eric Mariotti answered 10 of 10 and Vivian Ting, MD, FACS - Veritas Plastic Surgery 9 of 10. Among the day spas, Cocoon Day Spa Oakland - Rockridge answered 10 of 10. Nubo Med Spa and Wellness appears among both the IV therapy and the med spa businesses named here, answering 9 of its last 10. Among the med spas, NakedMD Med Spa Walnut Creek answered 9 of 10 and SkinSpirit Walnut Creek 7 of 10; their listings carry 618 and 381 reviews in total.
Listing sizes differ widely between these trades. The largest listing among the spa and aesthetics businesses in this section is a dermatology listing at 1,594 reviews, and the median dermatology practice we read carries 198.5. Massage has the lowest median in this section, at 25.5 reviews, though its most-reviewed listing carries 1,439. The median day spa we read carries 93.5 and the median med spa 94.5.
The median ratings sit close together: 4.9 in massage, med spas, IV therapy and weight-loss clinics, 4.8 in plastic surgery, 4.75 in dermatology and 4.7 in day spas. For replies, the benchmark measured here is that a typical measured business answered 68% of its recent reviews, measured across 42 businesses in all trades together, not spa and aesthetics alone.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. That is the same measure behind every reply figure above, so you can set your number directly beside the ones named here: 10 of 10 for the weight-loss clinics named, for B12 LOVE | Walnut Creek and Kintsu MedSpa & Wellness, for MBody by Dr. Eric Mariotti and for Cocoon Day Spa Oakland - Rockridge, and 9 of 10 for NakedMD Med Spa Walnut Creek and Nubo Med Spa and Wellness.
If your count is below the 68% benchmark measured here, start with the newest review and work back until the last 10 are answered. Keep each reply short, thank the person for the specific thing they mentioned, and write it yourself. A reply is the one part of a review you write, and it sits on your listing beside the review it answers.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cocoon Day Spa Oakland - Rockridge | 10 of 10 | 316 | 4.7 |
Massage
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Le Caprice - Advanced Cosmetic Solutions | 6 of 10 | 72 | 4.1 |
| 2 | Color Me Nail Spa | 2 of 10 | 77 | 4.3 |
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | NakedMD Med Spa Walnut Creek | 9 of 10 | 618 | 4.9 |
| 2 | Nubo Med Spa and Wellness | 9 of 10 | 351 | 4.9 |
| 3 | SkinSpirit Walnut Creek | 7 of 10 | 381 | 4.9 |
IV therapy
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | B12 LOVE | Walnut Creek | 10 of 10 | 182 | 4.9 |
| 2 | Kintsu MedSpa & Wellness | 10 of 10 | 117 | 4.9 |
| 3 | Nubo Med Spa and Wellness | 9 of 10 | 351 | 4.9 |
Weight-loss clinics
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Nalurporn Chokrungvaranon, M.D. | 10 of 10 | 130 | 4.8 |
| 2 | Pound Melters Medical Weight Loss Clinic Concord | 10 of 10 | 90 | 4.7 |
| 3 | Abundant Life Weight Loss | 10 of 10 | 69 | 5 |
Dermatology
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | NorCal Dermatology Group | 2 of 10 | 467 | 4.5 |
Plastic surgery
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | MBody by Dr. Eric Mariotti | 10 of 10 | 200 | 4.9 |
| 2 | Vivian Ting, MD, FACS - Veritas Plastic Surgery | 9 of 10 | 133 | 4.6 |
| 3 | Blackhawk Plastic Surgery & MedSpa | 2 of 10 | 452 | 4.8 |