Among the dentists and orthodontists someone searching in Pleasanton, CA is shown, Zhao Dental of Pleasanton and Live & Smile Dental & Orthodontics each answered every one of their 10 most recent Google reviews. We read 20 dentists and 20 orthodontists. On the ratings, the two trades look alike: the median rating is 4.9 for the dentists we read and 4.9 for the orthodontists. On volume, the median dentist carries 92 reviews and the median orthodontist 55, while the most-reviewed dentist carries 403 and the most-reviewed orthodontist 477.
Among the dentists, Zhao Dental of Pleasanton answered 10 of its last 10, on a listing of 128 reviews. Pleasanton Ridge Dental Group answered 6 of its last 10, on a listing of 276, and Pleasanton Dublin Dental Center answered 6 of its last 10, on 182. Among those we could measure, these practices answered the most of their recent reviews. The measurement says nothing about how the other dentists we read handle theirs, so these figures describe these practices and nobody else.
Among the orthodontists, Live & Smile Dental & Orthodontics answered 10 of its last 10, on a listing of 404 reviews. Dante Gonzales Orthodontics of Dublin answered 1 of its last 10, on a listing of 356. That is not the same as saying the other orthodontists answered none: not every business we read could be measured, so these figures name who we saw replying rather than counting who did not.
For comparison, the benchmark measured here is 62%: the share of recent reviews a typical measured business answered, measured across all trades together, not dental practices alone. Keep the two windows apart when reading any of this. The reply figures cover each practice's most recent 10 reviews only. The review counts and ratings cover the whole history of each listing.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. That is the same measure behind every reply figure above: Zhao Dental of Pleasanton and Live & Smile Dental & Orthodontics sit at 10 of 10, and the benchmark measured here is 62%.
If your count is lower, start with the newest review and work backwards, writing a short reply to each one, positive or critical. You do not write the review, but you do write the reply. For a dental or orthodontic practice, keep every reply general: thank the reviewer for their words, and never confirm that they are a patient or mention any treatment, appointment or visit detail, even when they raised it first. Then keep the count where you put it, one new review at a time.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Zhao Dental of Pleasanton | 10 of 10 | 128 | 4.8 |
| 2 | Pleasanton Ridge Dental Group | 6 of 10 | 276 | 4.4 |
| 3 | Pleasanton Dublin Dental Center | 6 of 10 | 182 | 4.9 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Live & Smile Dental & Orthodontics | 10 of 10 | 404 | 4.9 |
| 2 | Dante Gonzales Orthodontics of Dublin | 1 of 10 | 356 | 4.9 |