Across the six food and drink trades we read among the businesses someone searching in Pleasanton, CA is shown, the most any named business answered was 4 of its last 10 reviews. That was Inklings Coffee and Tea, on a listing of 1,172 reviews, and it is named among the cafés, the coffee shops and the bakeries. Every trade in this section had at least one business with a measured reply, so none of them is a trade where nobody answers. But the figures for the owners we can name run from 1 to 4 of 10.
Among the food trucks we read, Blue Agave Club answered 2 of its last 10 on 696 reviews, Alberto's Cantina 2 of 10 on 600, and Sabio on Main 2 of 10 on 492. Blue Agave Club is also named among the bars. Lokanta Grill & Bar answered 1 of 10 on 967 reviews and is named among the restaurants, cafés, coffee shops and bars. Among the bakeries, 85°C Bakery Cafe - Pleasanton answered 1 of 10 on 1,042 reviews.
The listings themselves are large. The median restaurant we read carries 514 reviews, and the most-reviewed carries 1,355. The median bar carries 491.5. The median café carries 367 and the median coffee shop 162, and the largest listing among the cafés and coffee shops in this section carries 4,542. Bakeries sit at a median of 169.5 and food trucks at 74.5. Median ratings are 4.4 for restaurants and bars, 4.5 for cafés, 4.6 for coffee shops, 4.7 for bakeries and 4.35 for food trucks. Those counts and ratings cover each listing's whole history, not the recent reviews behind the reply figures.
The reply benchmark measured here is 62%: the share of recent reviews a typical measured business answered, across 46 businesses in all trades together, not food and drink alone. Set beside it, the named figures in this section are 4, 2 and 1 of 10.
What to do about it
Pull up your listing and count how many of your last 10 reviews have a reply from you. The reply figures above were counted exactly that way. In this section, the highest figure among the businesses we can name is 4 of 10, so answering most of your recent reviews would put you ahead of every name here on that measure.
Make it part of closing up: read what came in that day and answer each review, the short five-star ones as well as the critical ones. Keep replies brief and specific to what the person wrote, thank them, and where something went wrong, say what you did about it. You do not write the review, but you do write the reply. The benchmark measured here, 62%, is taken across all trades together, so treat it as a reference point rather than a target set by food and drink businesses.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Lokanta Grill & Bar | 1 of 10 | 967 | 4.5 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Inklings Coffee and Tea | 4 of 10 | 1172 | 4.5 |
| 2 | Lokanta Grill & Bar | 1 of 10 | 967 | 4.5 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Inklings Coffee and Tea | 4 of 10 | 1172 | 4.5 |
| 2 | Lokanta Grill & Bar | 1 of 10 | 967 | 4.5 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Blue Agave Club | 2 of 10 | 696 | 4.1 |
| 2 | Lokanta Grill & Bar | 1 of 10 | 967 | 4.5 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Inklings Coffee and Tea | 4 of 10 | 1172 | 4.5 |
| 2 | 85°C Bakery Cafe - Pleasanton | 1 of 10 | 1042 | 4.2 |
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Blue Agave Club | 2 of 10 | 696 | 4.1 |
| 2 | Alberto's Cantina | 2 of 10 | 600 | 3.9 |
| 3 | Sabio on Main | 2 of 10 | 492 | 4.3 |