The median gym among the businesses someone searching in Pleasanton, CA is shown carries 40.5 Google reviews. The three most-reviewed gyms we read carry 927, 686 and 671. That distance between the middle of the list and its top is the most striking thing in this section. A median is a single point, so it tells you nothing about how any one gym's listing looks, only where the middle of the 20 we read falls.
The median rating among those 20 gyms is 4.85 stars. Like the review counts, that figure covers each listing's whole history, not a recent stretch of it. It is the middle value of the gyms we read, and it says nothing about how closely the others sit around it.
Replies are measured differently: we look only at each business's most recent reviews and count how many the owner answered. Among the gyms we read, Vim + Vigor Fitness answered 10 of its last 10. Villa Sport Fitness answered 3 of its last 10. Those are the gyms we can name as answering. We can't see how the other gyms we read handled their recent reviews, so we make no claim about them either way.
Separately, the listings of those two carry very different totals across their whole history: Vim + Vigor Fitness shows 492 reviews and Villa Sport Fitness 94. For a wider reference point, the benchmark measured here is 62 percent: the share of recent reviews a typical measured business answered, across 46 businesses. That figure is measured across all trades together, not gyms alone.
What to do about it
Go to your Google listing and count your replies under your last 10 reviews. It is the same count behind each reply figure above. Among the gyms we read, Vim + Vigor Fitness sits at 10 of 10, and the benchmark measured here, across all trades together, is 62 percent.
If your count is low, the fix is plain: answer the next review that comes in, then the one after, until your last 10 all carry a reply. You do not write the review, but you do write the reply. Thank the person by name for what they actually mentioned, whether a class, a coach or the equipment, and keep it short. For a critical review, stay calm, acknowledge the specific problem, and say what you did about it. Then count your last 10 again the same way.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Vim + Vigor Fitness | 10 of 10 | 492 | 4 |
| 2 | Villa Sport Fitness | 3 of 10 | 94 | 3.6 |