Among the pet boarding businesses someone searching in Pleasanton, CA is shown, the three we can name for answering reviews each answered 10 of their last 10: Camp Bow Wow Tri Valley / Livermore, Club K9 Fremont-Sunol and BratPak Dog Kamp - Livermore. Across their whole histories, those listings hold 262, 203 and 188 reviews. We read 20 boarding businesses in this catchment; the median one carries 66 reviews and a 4.7 rating, and the three most-reviewed carry 262, 207 and 203.
Veterinarians carry the largest listings of the three pet trades in this section. The median vet we read has 108 reviews, against 66 for boarding and 29 for grooming, and the most-reviewed vet listing holds 618. The median vet rating is 4.7. On replies, Four Paws Veterinary Center and Pleasanton Veterinary Hospital each answered 9 of their last 10 reviews, and IronHorse VetCare answered 6 of 10. Separately, their listings hold 350, 325 and 488 reviews in total.
Grooming has the smallest median of the three: 29 reviews and a 4.65 rating across the 20 groomers we read, with the three most-reviewed listings at 386, 202 and 127. Among the groomers we read, Pet Supplies Plus Pleasanton answered 10 of its last 10 reviews, and Muddy Paws Grooming -Livermore answered 2 of its last 10. Those two are the groomers we can name for answering; we can't see how the other groomers we read handle their reviews.
For a wider reference point, the benchmark measured here is 62: a typical measured business answered 62 percent of its recent reviews. That figure comes from 46 businesses across all trades together, not pet businesses alone, and not every trade contributes to it. The reply figures above count only each business's most recent 10 reviews; the review totals and ratings cover each listing's full history.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. Every reply figure on this page is counted the same way. Among the boarding businesses named, each answered 10 of 10. Among the named vets, the figures are 9, 9 and 6 of 10. Among the named groomers, they are 10 and 2 of 10.
If your count sits below the names in your own trade, the fix needs no tool and no budget: reply to each new review, the five-star ones as well as the critical ones, in your own words and about what that reviewer actually said. Thank a happy customer by name for the specific thing they mentioned. Answer a complaint calmly, once, and offer a way to reach you directly. A reply is the one part of that exchange you write, and it sits on your listing next to the review.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Pet Supplies Plus Pleasanton | 10 of 10 | 386 | 4.6 |
| 2 | Muddy Paws Grooming -Livermore | 2 of 10 | 75 | 4.5 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Camp Bow Wow Tri Valley / Livermore | 10 of 10 | 262 | 4.8 |
| 2 | Club K9 Fremont-Sunol | 10 of 10 | 203 | 4.8 |
| 3 | BratPak Dog Kamp - Livermore | 10 of 10 | 188 | 4.9 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Four Paws Veterinary Center | 9 of 10 | 350 | 4.6 |
| 2 | Pleasanton Veterinary Hospital | 9 of 10 | 325 | 4.8 |
| 3 | IronHorse VetCare | 6 of 10 | 488 | 4.6 |