Among the orthodontists someone searching in San Leandro, CA is shown, Western Dental & Orthodontics answered 10 of its last 10 Google reviews. Its listing carries 604 reviews in total. Among the dentists we read, San Leandro Dental Studio answered 7 of its last 10, and Dr. Lula Tsegay Family Dentistry answered 4 of its last 10. Those three are the practices this section can credit by name for replying; we can't see how the other practices we read handled their recent reviews, so nothing here describes them.
The listing sizes are a separate measure, taken across each listing's whole history rather than its latest reviews. The median dentist we read carries 103.5 reviews, and the three most-reviewed dentist listings carry 1,340, 638 and 614. San Leandro Dental Studio's 638 is one of those three. The median orthodontist we read carries 60 reviews, and the three most-reviewed orthodontist listings carry 866, 752 and 604, the last of them Western Dental & Orthodontics. The median rating is 4.85 for the dentists and 4.9 for the orthodontists. A median is one number from the middle of the set; it does not say how any individual practice is rated.
For a reply figure to compare against, the benchmark measured here is 55%: the share of recent reviews a typical measured business answered, across 29 businesses. That figure is measured across all trades together, not dental practices alone, so it is a reference point rather than a dental standard.
Every count in this section comes from 20 dentists and 20 orthodontists drawn from the businesses someone searching in San Leandro, CA is shown. A Google Maps search returns a trade area of a few kilometres, so this is a catchment, not a list of the practices inside the city limits, and 20 is how many we read in each trade, not how many exist.
What to do about it
Open your own Google listing and count how many of your last 10 reviews carry a reply from you. That is the same measure behind every reply figure above, so your number sits directly beside Western Dental & Orthodontics at 10 of 10, San Leandro Dental Studio at 7 of 10, and the 55% benchmark measured here.
If your count is low, the fix is plain: answer each new review as it comes in, positive or critical, in a sentence or two that responds to what the patient actually wrote. Keep patient details out of it; thank them, address the point they raised, and say how to reach the office if something needs follow-up. Your review count and your star rating are made by patients. Of everything in that exchange, the reply is the only part you write.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | San Leandro Dental Studio | 7 of 10 | 638 | 4.7 |
| 2 | Dr. Lula Tsegay Family Dentistry | 4 of 10 | 224 | 5 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Western Dental & Orthodontics | 10 of 10 | 604 | 3.2 |