Among the pet boarding businesses someone searching in San Leandro is shown, the named leaders answer almost every review. Club K9 answered 10 of its last 10 reviews, The Pack, Fruitvale answered 10 of 10, and PupTown Dog Daycare & Boarding answered 9 of 10. Club K9 and PupTown are also the two most-reviewed boarding listings we read, at 402 and 327 reviews. The median boarding business we read carries 65 reviews and a 4.9 rating.
Pet grooming looks different. Of the 20 groomers we read for someone searching in San Leandro, the median carries 88 reviews and a 4.7 rating, and the most-reviewed carries 1,400, the largest listing among the pet businesses in this section. Groombuggy Mobile Dog Grooming, on 550 reviews, answered 10 of its last 10. Classy Canine's Wiggle Rumps, on 186 reviews, answered 1 of its last 10. Those are the only groomers we can name here, and the figures say nothing about how the other groomers we read handle their reviews.
Veterinarians carry the highest median of the three pet trades in this section: 165 reviews, against 88 for groomers and 65 for boarding. Their median rating is 4.5. The three most-reviewed veterinary listings we read carry 496, 425 and 344 reviews. Good Samaritan Veterinary Hospital, on 331 reviews, answered 10 of its last 10, and Boulevard Pet Hospital, on 322 reviews, answered 9 of 10.
In each of the three pet trades here, at least one named business answered 10 of its last 10. The benchmark measured here is 55%: the share of recent reviews a typical measured business answered, across 29 businesses in all trades together, not pet businesses alone.
What to do about it
Go to your Google listing and count your replies under your last 10 reviews. The reply figures above were counted exactly that way. In grooming, boarding and veterinary care alike, a named business answered 10 of 10, and the benchmark measured here, across all trades together, is 55%.
If your count is lower, start with the next review that comes in and answer it, then the one after that. The reply is the one piece of that exchange that is yours to write. Keep it short and specific to what the reviewer said: the pet, the service, the stay or the visit. When a review is critical, answer it plainly, without arguing, and give the reviewer a direct way to reach you. Answering each review as it arrives is easier to keep up than clearing a backlog later.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Groombuggy Mobile Dog Grooming | 10 of 10 | 550 | 4.9 |
| 2 | Classy Canine's Wiggle Rumps | 1 of 10 | 186 | 4.6 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Club K9 | 10 of 10 | 402 | 4.9 |
| 2 | The Pack, Fruitvale | 10 of 10 | 163 | 4.9 |
| 3 | PupTown Dog Daycare & Boarding | 9 of 10 | 327 | 4.9 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Good Samaritan Veterinary Hospital | 10 of 10 | 331 | 4.5 |
| 2 | Boulevard Pet Hospital | 9 of 10 | 322 | 4.4 |