Among the nail salons someone searching in San Leandro, CA is shown, Vista Nail Spa answered 10 of its last 10 reviews and Bossy nails answered 9 of 10. The highest barbershop figure we measured was 4 of 10, from Richie's Barber Shop, and the highest hair salon figure was 5 of 10, from B'Gorgeous Intl "The Hair Boutique". Among those we could measure, the highest reply figures in this section belong to Vista Nail Spa and Bossy nails.
We read 20 barbershops. The median one carries 41 Google reviews with a median rating of 4.7, and the three most-reviewed carry 206, 134 and 100. Richie's Barber Shop, whose listing holds 100 reviews, answered 4 of its most recent 10. Handsome Hooligans Barber Lounge, with 70 reviews on its listing, answered 1 of its most recent 10.
We read 20 hair salons. Their median listing is the smallest of the three trades in this section, at 26.5 reviews, and their median rating is the highest, at 4.8. The three most-reviewed hold 206, 55 and 46. B'Gorgeous Intl "The Hair Boutique", with 39 reviews on its listing, answered 5 of its last 10; Victoria's Salon, with 46, answered 2 of its last 10.
We read 20 nail salons as well. The median one carries 50 reviews, the largest median of the three trades in this section, and a median rating of 4.4, the lowest of the three. The most-reviewed hold 180, 160 and 156. Vista Nail Spa's listing carries 117 reviews and Bossy nails' carries 98. For comparison, the benchmark measured in this catchment is 55 percent: the share of recent reviews a typical measured business answered, measured across 29 businesses in all trades together.
What to do about it
Open your listing and count your last 10 reviews, then count how many carry a reply from you. Every reply figure on this page is counted the same way. Among the nail salons named here, the figures are 10 and 9 of 10; among the barbershops, 4 and 1; among the hair salons, 5 and 2. The benchmark measured in this catchment is 55 percent, across all trades together.
If your count is low, the fix is small and repeatable: answer each new review as it comes in, the good ones and the critical ones, in a sentence or two that responds to what the customer actually wrote. Thank them by name where they gave it, mention the service they described, and keep the tone even when the review is not. A reply is the one part of that exchange you write, and it sits on your listing beside the review.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Richie's Barber Shop | 4 of 10 | 100 | 4.6 |
| 2 | Handsome Hooligans Barber Lounge | 1 of 10 | 70 | 4.6 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | B'Gorgeous Intl “The Hair Boutique" | 5 of 10 | 39 | 4.9 |
| 2 | Victoria's Salon | 2 of 10 | 46 | 4.4 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Vista Nail Spa | 10 of 10 | 117 | 4.7 |
| 2 | Bossy nails | 9 of 10 | 98 | 4.7 |