Among the weight-loss clinics someone searching in San Leandro, CA is shown, one listing carries 3,004 Google reviews, while the median clinic of the 20 we read carries 71. That listing belongs to CityHealth - San Leandro. Measured on its most recent reviews, it answered 9 of its last 10.
Of the 20 med spas we read, the median carries 28 reviews and a median rating of 5, the same median rating as the weight-loss clinics we read. Among the med spas, Acai Skin Studio answered 9 of its last 10 reviews, on a listing of 74 reviews in total. Lotus Esthetic & Skin Care answered 4 of its last 10, and Medspañol answered 4 of 10 as well. The most-reviewed med spa we read carries 290 reviews.
Day spas and massage share their named repliers: 1 Touch Relaxed and Solace Massage Therapy appear among both the day spas and the massage businesses named here. 1 Touch Relaxed answered 6 of its last 10 reviews, and Solace Massage Therapy answered 1 of 10. On the whole listing history, the median day spa we read carries 31 reviews and a 4.3 rating, and the median massage business carries 32 reviews and a 4.6 rating. The most-reviewed day spa carries 290 reviews; the most-reviewed massage business carries 156.
The numbers above count replies, not how any reply was written. For comparison, the benchmark measured here is 55%: the share of recent reviews a typical measured business answered, across 29 businesses. That figure is measured across all trades together, not spa and aesthetics businesses alone.
What to do about it
Start with your own Google listing: count how many of your last 10 reviews have your reply under them. The reply figures above were counted exactly that way. Among the businesses named in this section, Acai Skin Studio and CityHealth - San Leandro each answered 9 of 10, and the benchmark measured here is 55%.
If your count is lower, the fix is a small routine rather than a project: when a review arrives, answer it, including the short five-star ones that seem not to need anything. You do not write the review, but you do write the reply. Thank the person, mention what they mentioned, and keep it to a sentence or two. For a critical review, acknowledge it plainly and say how to reach you. Then count your last 10 again after the next few reviews come in and see where you stand against those figures.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | 1 Touch Relaxed | 6 of 10 | 145 | 5 |
| 2 | Solace Massage Therapy | 1 of 10 | 97 | 4.6 |
Massage
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | 1 Touch Relaxed | 6 of 10 | 145 | 5 |
| 2 | Solace Massage Therapy | 1 of 10 | 97 | 4.6 |
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Acai Skin Studio | 9 of 10 | 74 | 5 |
| 2 | Lotus Esthetic & Skin Care | 4 of 10 | 128 | 4.9 |
| 3 | Medspañol | 4 of 10 | 81 | 5 |
Weight-loss clinics
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | CityHealth - San Leandro | 9 of 10 | 3004 | 4.8 |