Of the 20 gyms we read among the businesses someone searching in San Leandro, CA is shown, not one had answered any of its recent reviews. That is the headline for this section, and it is a plain one: across the recent reviews we could check on these gym listings, we found no owner reply at all.
The listings themselves are not empty. The median gym we read carries 70 Google reviews, and the median rating is 4.8. The three most-reviewed gyms carry 587, 570 and 507 reviews. Those are counts over each listing's whole history, which is a different window from the reply finding above. The reply finding looks only at the most recent handful of reviews on each listing we could measure, so the two should not be read as describing the same period.
For a point of comparison, the benchmark measured here puts a typical measured business at 55 percent of its recent reviews answered, measured across 29 businesses. That figure is measured across all trades together, not gyms alone, so it is not a gym number. It does show that a reply rate above 0 is something the benchmark picked up among the businesses a searcher in this area is shown.
Because no gym we read had answered a recent review, there is no gym to name in this section. On these pages a business is named only to credit it for answering, and among the gyms we read there was none to credit. What a searcher sees on these gym listings is the reviews and the star rating, with no owner reply beside the recent ones. A reply is the one part of that exchange a gym owner writes, and on the listings we read, that part is blank.
What to do about it
If you run a gym, open your Google listing and look at your last 10 reviews. Note how many of them have a reply from you. Not one of the 20 gyms we read had answered any of its recent reviews, so any reply you write is more than we found on those listings.
Start with the most recent review and work backwards. Keep each reply short and specific: thank the person by name if they gave one, mention the class, trainer or detail they wrote about, and if something went wrong, say what you are doing about it and how to reach you directly. Do not offer anything in exchange for a review. Then make answering part of how you close out the week, so new reviews do not sit unanswered. The benchmark measured here, 55 percent across all trades together, gives you a concrete figure to hold your own count against.
Gyms
We read 20 gyms businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.