The most-reviewed listing among the dental businesses someone searching in Schaumburg, IL is shown is also one that answers its reviews. ABC Dentistry & Orthodontics carries 1,841 Google reviews, and its owner had replied to 10 of its 10 most recent. It appears in both trades we read here, dentists and orthodontists, and in each it is the most-reviewed listing we read.
We read 20 dentists in this catchment. The median dentist we read carries 357.5 reviews, and the median rating is 4.75. The three most-reviewed carry 1,841, 1,209 and 1,185. Looking only at each listing's most recent reviews, the three dentists answering the most were ABC Dentistry & Orthodontics at 10 of 10, Dental Salon Schaumburg at 10 of 10 on a listing of 977 reviews, and Advanced Dentistry at 9 of 10 on a listing of 1,209.
We also read 20 orthodontists. The median orthodontist we read carries 222.5 reviews, with a median rating of 4.9, and the three most-reviewed carry 1,841, 1,209 and 917. Hurley and Volk Orthodontics - Schaumburg had answered 10 of its 10 most recent reviews, on a listing of 795. ABC Dentistry & Orthodontics and Advanced Dentistry show up in this trade as well, with the same 10 of 10 and 9 of 10.
For a wider reference point, the typical business we measured in this catchment, measured across all trades together, had answered 75% of its recent reviews. We can see the three leading repliers in each dental trade and no more, so we cannot say how the remaining dentists and orthodontists we read compare with them. What it does show is that the most-reviewed listing in both trades, ABC Dentistry & Orthodontics, is also one of those leading repliers.
What to do about it
If you run a dental or orthodontic practice in this catchment, open your Google listing and count how many of your 10 most recent reviews carry a reply from you. The leading repliers we read here were at 9 or 10 of 10, on listings carrying 1,841, 1,209, 977 and 795 reviews.
Make the reply part of closing out each new review: thank the reviewer for what they mentioned, keep it short, and never confirm that the reviewer is a patient or refer to their treatment. Answer the five-star reviews as well as the critical ones. A review is the reviewer's words; a reply is the one part of that exchange you write.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | ABC Dentistry & Orthodontics | 10 of 10 | 1841 | 4.9 |
| 2 | Dental Salon Schaumburg | 10 of 10 | 977 | 4.7 |
| 3 | Advanced Dentistry | 9 of 10 | 1209 | 4.8 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | ABC Dentistry & Orthodontics | 10 of 10 | 1841 | 4.9 |
| 2 | Hurley and Volk Orthodontics - Schaumburg | 10 of 10 | 795 | 4.9 |
| 3 | Advanced Dentistry | 9 of 10 | 1209 | 4.8 |