Among the pet businesses someone searching in Schaumburg, IL is shown, the median veterinarian carries more Google reviews than the median groomer or boarding business. We read 20 veterinarians, and the median one holds 246 reviews; the three most-reviewed hold 1,296, 926 and 753. The 20 groomers we read have a median of 119 reviews, with the top three at 470, 362 and 334. The 20 boarding businesses have a median of 130, and the most-reviewed of them holds 977. These are lifetime totals on each listing. On the same whole-history basis, the median groomer we read is rated 4.8 stars, the median veterinarian 4.6 and the median boarding business 4.55.
Replies are a separate measure, taken on each business's 10 most recent reviews. Among the veterinarians, Hanover Park Animal Care Center had answered 10 of 10, Golf Rose Animal Hospital 9 of 10 and Barrington Square Animal Hospital 8 of 10. Those three names are also the three most-reviewed veterinarians we read, at 926, 1,296 and 753 reviews respectively.
In grooming, Golf Rose Pet Lodge and Grooming and Comb & Collar Club had each answered 10 of their 10 most recent reviews, and South Paw Pet Grooming, Boarding, Daycare Inc. had answered 8 of 10. Golf Rose Pet Lodge and Grooming and South Paw appear in the boarding set as well, with the same figures: 10 of 10 and 8 of 10, on listings of 362 and 271 reviews.
These figures describe the leaders only. We see at most 3 businesses per trade, and nothing here describes the other businesses we read in these trades. For a reference point, the typical business measured in this catchment, across 63 businesses measured here, had answered 75 percent of its recent reviews.
What to do about it
Open your own listing and count how many of your 10 most recent reviews carry a reply. The businesses named above had answered 8, 9 or 10 of 10, and the typical business measured here had answered 75 percent. If your count is lower, answer the unanswered ones first, starting with any that describe a problem, and then set a regular time each week to answer new ones as they come in. A reply is the one part of that exchange you write.
Keep each reply short and specific. Thank the person by name, mention the pet or the service where the review does, and if something went wrong, say what you will do about it and how to reach you directly. Do not argue the details in public, and never offer a discount or anything else in exchange for a review or for changing one.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Golf Rose Pet Lodge and Grooming | 10 of 10 | 362 | 4.7 |
| 2 | Comb & Collar Club | 10 of 10 | 239 | 4.8 |
| 3 | South Paw Pet Grooming, Boarding, Daycare Inc. | 8 of 10 | 271 | 4.6 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Golf Rose Pet Lodge and Grooming | 10 of 10 | 362 | 4.7 |
| 2 | South Paw Pet Grooming, Boarding, Daycare Inc. | 8 of 10 | 271 | 4.6 |
| 3 | Yuppie Puppie Playcare and Grooming | 1 of 10 | 231 | 4.5 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Hanover Park Animal Care Center | 10 of 10 | 926 | 4.5 |
| 2 | Golf Rose Animal Hospital | 9 of 10 | 1296 | 4.5 |
| 3 | Barrington Square Animal Hospital | 8 of 10 | 753 | 4.6 |