Among the chiropractors someone searching in Schaumburg, IL is shown, three owners had answered nearly every recent review. Evolve Chiropractic of West Schaumburg replied to 10 of its 10 most recent reviews, BrightLife Schaumburg to 9 of 10, and Evolve Chiropractic of Schaumburg to 8 of 10. We read 20 chiropractors, and these are the three answering the most; we can't see how the rest of them handled their recent reviews.
Among the 20 gyms we read, we can name one leader: LadyStrong Fitness, which had answered 9 of its 10 most recent reviews. It is the only gym whose reply figures we can name. Nothing here says how the other gyms we read handled theirs.
Listing size is a separate measure, counted over each listing's whole history rather than its recent reviews. The median gym we read carries 124 Google reviews, and the median chiropractor 96.5. The three most-reviewed gyms carry 931, 730 and 361; LadyStrong Fitness is the listing at 361. Among chiropractors the three largest carry 598, 495 and 275, and two of those belong to businesses named above: Evolve Chiropractic of Schaumburg at 598 and BrightLife Schaumburg at 275. The median rating is 4.8 for the gyms we read and 4.85 for the chiropractors.
For a reference point beyond these two trades: across 63 businesses we measured around Schaumburg, the typical one had answered 75% of its recent reviews. The chiropractors and the gym named here sit at 8, 9 or 10 of 10, and each of them is credited for that by name.
What to do about it
Open your Google listing and look at your 10 most recent reviews. Note how many of them have a reply from you. That count is the same measure used above, where Evolve Chiropractic of West Schaumburg stands at 10 of 10, BrightLife Schaumburg and LadyStrong Fitness at 9, and Evolve Chiropractic of Schaumburg at 8.
If your number is lower, the work is plain: answer each new review, the good ones as well as the hard ones, in a sentence or two that sounds like you. Thank the person, mention something specific they said, and, when a review raises a problem, say what you will do about it. A reply is the one part of that exchange you write. Then check the same 10 again in a few weeks and see whether your count has moved.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | LadyStrong Fitness | 9 of 10 | 361 | 4.8 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Evolve Chiropractic of West Schaumburg | 10 of 10 | 259 | 5 |
| 2 | BrightLife Schaumburg | 9 of 10 | 275 | 4.8 |
| 3 | Evolve Chiropractic of Schaumburg | 8 of 10 | 598 | 5 |