Of the 20 coffee shops someone searching in Schaumburg, IL is shown, not one had answered any of its recent reviews. The listings carry plenty of reviews to answer: the median coffee shop we read has 198.5 Google reviews in total, and the three most-reviewed have 3,249, 953 and 639. Their median rating is 4.7.
The cafés we read look different, although they sit in the same group. Sayfani Coffee House had answered 8 of its 10 most recent reviews, Coffee Haus 3 of 10 and Vintage Cafe 1 of 10. Among the bakeries, County Donuts is the one business in this section that had answered all 10 of its recent reviews, and Farmer's Milk Cafe & Bakery had answered 9 of 10. Franco's Cucina Italian Bakery & Deli had answered 1 of 10. County Donuts also carries the most reviews of any bakery we read, at 1,210.
Among bars, Fumare Hookah Lounge had answered 9 of 10 recent reviews, while Stonewood Ale House and Arabian Nights Hookah Lounge had each answered 1 of 10. Stonewood Ale House appears in the restaurant set as well, with the same 3,331 reviews. Among restaurants, Raising Cane's Chicken Fingers had answered 7 of 10. The median restaurant we read carries 737.5 reviews, and the most-reviewed carries 4,259.
Food trucks have the smallest median in this section, at 50.5 reviews per listing. Toasty Cheese Food Trucks had answered 9 of 10 recent reviews, Taco Maya 6 of 10 and Wetti Food Trucks & Catering 1 of 10. Taco Maya carries 1,471 reviews, the most of any food truck we read. For context, across the 63 businesses we measured for replies in this catchment, the typical one had answered 75 percent of its recent reviews.
What to do about it
If you run a coffee shop in this catchment, a reply on your next review is something none of the 20 coffee shops we read had on a recent one. That is the plainest opening in this section. In the other trades, the named businesses above show what answering looks like in practice: County Donuts at 10 of 10, Fumare Hookah Lounge and Toasty Cheese Food Trucks at 9 of 10, Sayfani Coffee House at 8 of 10.
The routine is small. Read each new review as it comes in, write two or three sentences that respond to what the person actually said, thank them by name where they gave one, and sign it as the owner. Answer the critical ones in the same calm tone as the kind ones. A reply is the one part of that exchange you write, and it stays on the listing beside the review.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Raising Cane's Chicken Fingers | 7 of 10 | 2424 | 4.4 |
| 2 | Stonewood Ale House | 1 of 10 | 3331 | 4.4 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Sayfani Coffee House | 8 of 10 | 700 | 4.7 |
| 2 | Coffee Haus | 3 of 10 | 980 | 4.2 |
| 3 | Vintage Cafe | 1 of 10 | 565 | 4.8 |
Coffee shops
We read 20 coffee shops businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Fumare Hookah Lounge | 9 of 10 | 551 | 4.8 |
| 2 | Stonewood Ale House | 1 of 10 | 3331 | 4.4 |
| 3 | Arabian Nights Hookah Lounge | 1 of 10 | 650 | 4.4 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | County Donuts | 10 of 10 | 1210 | 4.3 |
| 2 | Farmer’s Milk Cafe & Bakery | 9 of 10 | 467 | 4.4 |
| 3 | Franco's Cucina Italian Bakery & Deli | 1 of 10 | 754 | 4.7 |
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Toasty Cheese Food Trucks | 9 of 10 | 261 | 4.1 |
| 2 | Taco Maya | 6 of 10 | 1471 | 4.4 |
| 3 | Wetti Food Trucks & Catering | 1 of 10 | 509 | 5 |