Of the 20 food trucks we read among the businesses someone searching in Simi Valley, CA is shown, not one had answered any of its recent reviews. Those listings are not empty. The median food truck we read carries 66 Google reviews, and the three most-reviewed carry 500, 321 and 297.
The reply figures look different among the cafés and coffee shops. Urbane Cafe answered 10 of its last 10 reviews, on a listing of 636, and it appears among both the cafés and the coffee shops named here. Among the coffee shops, Stater Bros. Markets also answered 10 of its last 10, on a listing of 763.
Among the restaurants we could measure, IHOP answered the most of its recent reviews: 4 of 10, on a listing of 883. IHOP appears among the cafés named here too. Among the bars we could measure, Cork & Batter Roadhouse answered 1 of its last 10, on a listing of 757. Among the bakeries we could measure, 85°C Bakery Cafe - Simi Valley answered 1 of its last 10, on a listing of 229. We can't see how the other businesses we read in these trades handled theirs.
The review counts are whole-listing figures, not recent ones. The median restaurant we read carries 269.5 reviews, and the most-reviewed carries 2358. The median café carries 241.5, the median coffee shop 214, the median bar 145 and the median bakery 78. The median rating is 4.6 for restaurants, cafés, bakeries and food trucks, and 4.5 for coffee shops and bars. For comparison, the benchmark measured here is that a typical business answered 67 percent of its recent reviews, measured across 41 businesses in all trades together, not food and drink alone.
What to do about it
Start with your own listing: count how many of your last 10 reviews have your reply under them. It is the same count behind each reply figure above. If you run a food truck, a single reply would set your listing apart from what we found across the 20 food trucks we read, where not one had answered a recent review.
For a café or coffee shop, the figure named here to compare against is 10 of 10. For a restaurant, the highest figure we could name is 4 of 10; for a bar or a bakery, it is 1 of 10. Start with your newest review, reply in your own words, and mention something specific the customer wrote about. A reply is the one part of that exchange you write, and it sits on the listing next to the review.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | IHOP | 4 of 10 | 883 | 4.7 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Urbane Cafe | 10 of 10 | 636 | 4.6 |
| 2 | IHOP | 4 of 10 | 883 | 4.7 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Stater Bros. Markets | 10 of 10 | 763 | 4.6 |
| 2 | Urbane Cafe | 10 of 10 | 636 | 4.6 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cork & Batter Roadhouse | 1 of 10 | 757 | 4.4 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | 85°C Bakery Cafe - Simi Valley | 1 of 10 | 229 | 4.5 |
Food trucks
We read 20 food trucks businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.