Among the veterinarians someone searching in Simi Valley, CA is shown, the three we could measure answering the most of their recent reviews each answered 9 or 10 of their last 10. Rancho Sequoia Veterinary Hospital answered 10 of its last 10. Park Animal Hospital and Dr. Ron's Animal Hospital each answered 9 of their last 10. Their listings carry 722 reviews (Park Animal Hospital), 584 (Dr. Ron's Animal Hospital) and 371 (Rancho Sequoia Veterinary Hospital), against a median of 119 for the 20 veterinarians we read.
The best reply figures among the groomers and boarding businesses we could measure sit far lower. Among the groomers we could measure, Theresa's Country Feed & Pet answered the most of its recent reviews: 2 of 10. Among the boarding businesses we could measure, Cosmopawlitan Spa - Grooming & Retail answered the most, also 2 of 10. We can't see how the other groomers and boarding businesses we read handled their reviews, only that none we could measure answered more than those two.
The listings themselves differ in size. The median groomer we read carries 50 reviews and a 4.6 rating; the three most-reviewed carry 847, 692 and 205. Theresa's Country Feed & Pet's own listing holds 847. The median boarding business we read carries 54 reviews and a 4.8 rating, and the three most-reviewed carry 257, 174 and 88. Cosmopawlitan Spa - Grooming & Retail holds 73. The median veterinarian carries 119 reviews and a 4.7 rating, and the most-reviewed carries 722.
For comparison, the benchmark measured here is 67% of recent reviews answered by a typical measured business, across 41 businesses. That figure is measured across all trades together, not pet businesses alone.
What to do about it
If you groom or board pets in Simi Valley, the highest reply figure we could find among the businesses we measured in your trade is 2 of 10. The veterinarians named above answered 9 or 10 of their last 10, and the benchmark measured here is 67%. There is a wide gap between those numbers, and closing it on your own listing takes no one's permission but yours.
Look at your last 10 reviews on your Google listing and count the ones you have replied to. That is the same measure behind every reply figure above. Then answer each new review as it comes in, the five-star ones and the critical ones alike, with a short reply that mentions something specific the customer said. A reply is the one part of that exchange you write, and 10 of 10 on your next ten reviews is entirely within your control.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Theresa's Country Feed & Pet | 2 of 10 | 847 | 4.6 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cosmopawlitan Spa - Grooming & Retail | 2 of 10 | 73 | 4.7 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Rancho Sequoia Veterinary Hospital | 10 of 10 | 371 | 4.5 |
| 2 | Park Animal Hospital | 9 of 10 | 722 | 4.7 |
| 3 | Dr. Ron's Animal Hospital | 9 of 10 | 584 | 4.5 |