Among the day spas someone searching in Simi Valley, CA is shown, The Spa at Four Seasons Hotel Westlake Village answered 10 of its last 10 reviews, on a listing of 192. It is the only 10 of 10 among the businesses named in this section. Revitalization Spa & Massage answered 6 of 10 on 169 reviews, and Burke Williams Day Spa 2 of 10 on 246. The median day spa we read carries 95.5 reviews and a 4.7 median rating.
Among the med spas we read, Setiba Medical Spa answered 9 of its last 10 on a listing of 244, Functional Beauty Medical Spa Moorpark 8 of 10 on 152, and NakedMD Med Spa Westlake Village 7 of 10 on 665. The median med spa listing carries 96 reviews, with a median rating of 5. Among the IV therapy businesses we could measure, Dr. Revive IV Therapy & Pain Clinic answered the most of its recent reviews: 9 of 10, on 224. The median IV therapy listing we read carries 66 reviews; the most-reviewed carries 360.
Dermatology has the highest median in this section, at 272.5 reviews, and the largest listing in this section, at 2,253. Forefront Dermatology answered 9 of its last 10 on a listing of 1,024, Apex Dermatology 8 of 10 on 526, and Skin and Beauty Center - West Hills 3 of 10 on 712. Among the plastic surgery practices we read, the median listing carries 81 reviews and a 4.9 median rating; Bella Vista ENT & Facial Plastic Surgery answered 7 of 10 on 411, and ADI Oral Surgery 6 of 10 on 785.
Two different measures sit side by side here. The reply figures cover only each business's most recent 10 reviews. The review counts and ratings cover each listing's whole history. We can't see how the other businesses we read handled their recent reviews. The reply benchmark measured here is 67%, across 41 businesses; that figure is measured across all trades together, not spa and aesthetics alone.
What to do about it
Pull up your listing and count how many of your last 10 reviews have a reply from you. That is the same measure behind every reply figure above. Among the med spas named here, owners answered 9, 8 and 7 of 10; among the dermatology practices named, 9, 8 and 3; one day spa answered all 10. The benchmark measured here is 67%, across all trades together.
If your count is lower than you would like, start with the reviews sitting unanswered at the top of your listing and write a short, specific reply to each one: thank the person, mention what they mentioned, and keep any detail about their treatment out of it. The reply is the one piece of that exchange that is yours to write. Then check the same count again after your next 10 reviews arrive.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Spa at Four Seasons Hotel Westlake Village | 10 of 10 | 192 | 4.5 |
| 2 | Revitalization Spa & Massage | 6 of 10 | 169 | 4.5 |
| 3 | Burke Williams Day Spa | 2 of 10 | 246 | 4.4 |
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Setiba Medical Spa | 9 of 10 | 244 | 4.8 |
| 2 | Functional Beauty Medical Spa Moorpark | 8 of 10 | 152 | 5 |
| 3 | NakedMD Med Spa Westlake Village | 7 of 10 | 665 | 4.9 |
IV therapy
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Dr. Revive IV Therapy & Pain Clinic | 9 of 10 | 224 | 5 |
Dermatology
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Forefront Dermatology | 9 of 10 | 1024 | 4.9 |
| 2 | Apex Dermatology | 8 of 10 | 526 | 4.9 |
| 3 | Skin and Beauty Center - West Hills | 3 of 10 | 712 | 4.9 |
Plastic surgery
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Bella Vista ENT & Facial Plastic Surgery | 7 of 10 | 411 | 4.9 |
| 2 | ADI Oral Surgery | 6 of 10 | 785 | 5 |