Westlake Smile Design appears among both the dentists and the orthodontists named here, and it answered 7 of its 10 most recent reviews. Its listing carries 311 reviews in total. We read 20 businesses in each of the two trades, and these are the businesses someone searching in Thousand Oaks is shown, not a list of the practices inside the city.
Among the dentists we could measure, Westlake Smile Studio: Mimi Theerathada, DMD answered the most of its recent reviews: 10 of its last 10. Westlake Smile Design answered 7 of 10. We can't see how the other dentists we read handled theirs. Across the whole history of their listings, the median review count among the 20 dentists we read is 192 and the median rating is 4.95. The three most-reviewed dentists carry 579, 542 and 515 reviews.
Among the orthodontists we could measure, Westlake Dental Care answered 10 of its last 10, Westlake Smile Design 7 of 10, and Face Focused Orthodontics - Dr. Tim Yu 1 of 10. The median orthodontist listing we read is smaller than the median dentist listing: 58.5 reviews against 192. The median rating among the orthodontists is 5, and the three most-reviewed carry 542, 311 and 164 reviews.
For comparison, the typical business we could measure in this search answered 63 percent of its recent reviews, measured across 52 businesses. That figure is measured across all trades together, not dental practices alone. Westlake Smile Studio: Mimi Theerathada, DMD among the dentists and Westlake Dental Care among the orthodontists each answered every one of their last 10.
What to do about it
Look at your last 10 reviews on your Google listing and count the ones you have replied to. That is the same measure behind every reply figure above, so your number sits directly beside Westlake Smile Studio: Mimi Theerathada, DMD at 10 of 10 among the dentists and Westlake Dental Care at 10 of 10 among the orthodontists.
Then reply to each new review: short, specific to what the patient wrote, and never with any detail of their treatment or visit, even when they raised it themselves. A thank-you that names what they praised is enough for a good review. For a critical one, acknowledge it and offer a direct line to the office rather than discussing their care in public. The review counts above belong to the whole history of each listing. Of everything in that exchange, the reply is the only part you write.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Westlake Smile Studio: Mimi Theerathada, DMD | 10 of 10 | 313 | 5 |
| 2 | Westlake Smile Design | 7 of 10 | 311 | 4.9 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Westlake Dental Care | 10 of 10 | 114 | 4.8 |
| 2 | Westlake Smile Design | 7 of 10 | 311 | 4.9 |
| 3 | Face Focused Orthodontics - Dr. Tim Yu | 1 of 10 | 164 | 4.9 |