Of the 20 pet groomers we read among the businesses someone searching in Thousand Oaks, CA is shown, not one had answered any of its recent reviews. That is the plainest fact in this section. The median groomer we read carries 32 Google reviews and a median rating of 4.6, and the three most-reviewed groomers carry 402, 337 and 92 reviews.
Pet boarding reads differently. Among the boarding businesses we could measure, Matan Dog Training answered the most of its recent reviews: 6 of its last 10. Its listing carries 71 reviews in total. Conejo Valley Veterinary Hospital answered 5 of its last 10, and its listing carries 1,005 reviews. The median boarding business we read has 42.5 reviews and a median rating of 4.75; the three most-reviewed carry 1,005, 257 and 174. We can't see how the other boarding businesses we read handled their recent reviews.
Veterinarians have the highest median review count of the three pet trades in this section, at 106, with a median rating of 4.7 and the three most-reviewed at 1,005, 320 and 252. Among the vets we could measure, Townsgate Pet Hospital answered the most of its recent reviews: 8 of its last 10. Anza Animal Clinic answered 7 of its last 10, and Conejo Valley Veterinary Hospital 5 of 10. Townsgate's listing carries 187 reviews in total and Anza's 252. Conejo Valley Veterinary Hospital appears among both the boarding businesses and the veterinarians named here.
For comparison, the benchmark measured here is 63%: the share of its recent reviews a typical measured business answered, across 52 businesses. That figure is measured across all trades together, not pet businesses alone.
What to do about it
If you groom pets, the reply column is empty: not one of the 20 groomers we read had answered any of its recent reviews. Open your listing, go to your last 10 reviews, and write a short reply to each that responds to what the customer actually said. The review is the customer's; the reply is the part you write. Then count how many of your last 10 carry a reply; that is the same measure behind every reply figure above.
If you board pets or run a veterinary practice, the named businesses give you concrete figures to check yourself against: Townsgate Pet Hospital at 8 of 10, Anza Animal Clinic at 7 of 10, Matan Dog Training at 6 of 10. Compare your own last 10 with those and with the 63% benchmark measured here, then reply to each new review as it arrives.
Pet grooming
We read 20 pet grooming businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Matan Dog Training | 6 of 10 | 71 | 4.7 |
| 2 | Conejo Valley Veterinary Hospital | 5 of 10 | 1005 | 4.6 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Townsgate Pet Hospital | 8 of 10 | 187 | 4.8 |
| 2 | Anza Animal Clinic | 7 of 10 | 252 | 4.6 |
| 3 | Conejo Valley Veterinary Hospital | 5 of 10 | 1005 | 4.6 |