Among the hair salons we could measure that someone searching in Thousand Oaks, CA is shown, Hair by Atina and Madison Reed Hair Color Bar Westlake Village each answered 10 of their last 10 reviews. Among the barbershops we could measure, the one answering the most of its recent reviews is Conejo Valley Barber Co., at 5 of 10. The two trades share the same medians: of the 20 barbershops and 20 hair salons we read, the median barbershop and the median hair salon each carry 53 Google reviews and a 4.8 median rating.
The most-reviewed barbershops we read carry 337, 191 and 174 reviews. Joshua's Barber Shop, on 191 reviews, and The HandleBar Barbershop, on 174, each answered 1 of their last 10. Conejo Valley Barber Co. answered its 5 of 10 on a listing of 70 reviews. We can't see how the other barbershops we read handled their recent reviews.
Among the nail salons, each of the three named here answered at least 7 of its last 10: Elegant Nails 10 of 10 on 113 reviews, Organic Nail Bar 9 of 10 on 332, and Top Nails Spa & Waxing 7 of 10 on 378. The median nail salon we read carries 74.5 reviews with a 4.6 median rating, and the most-reviewed carry 378, 332 and 179.
Among the hair salons, Hair by Atina's 133 reviews is the highest count among the 20 we read; the next two carry 103 and 91. Madison Reed Hair Color Bar Westlake Village answered its 10 of 10 on a listing of 91, and Canyon Salon & Extension Bar answered 1 of its last 10 on 90. The reply benchmark measured here is 63%, across 52 businesses in all trades together, not these three trades alone.
What to do about it
Pull up your Google listing and count how many of your last 10 reviews have a reply from you. The reply figures above were counted exactly that way. Among the hair salons and nail salons named here, 10 of 10 is a number real businesses in this search reach; among the barbershops we could measure, the highest was 5 of 10.
If you are below that, answer the next review that comes in, then the one after it, and keep the reply short and specific to what the customer said. You do not write the review, but you do write the reply.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Conejo Valley Barber Co. | 5 of 10 | 70 | 4.9 |
| 2 | Joshua's Barber Shop | 1 of 10 | 191 | 4.6 |
| 3 | The HandleBar Barbershop | 1 of 10 | 174 | 4.8 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Hair by Atina | 10 of 10 | 133 | 5 |
| 2 | Madison Reed Hair Color Bar Westlake Village | 10 of 10 | 91 | 4.4 |
| 3 | Canyon Salon & Extension Bar | 1 of 10 | 90 | 4.6 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Elegant Nails | 10 of 10 | 113 | 5 |
| 2 | Organic Nail Bar | 9 of 10 | 332 | 4.8 |
| 3 | Top Nails Spa & Waxing | 7 of 10 | 378 | 4.3 |