Among the med spas someone searching in Thousand Oaks, CA is shown, the three we could measure answering the most of their recent reviews each answered at least 7 of their last 10. Remedy Skin + Body, whose listing carries 583 reviews, answered 9 of its last 10, and Setiba Medical Spa answered 9 of 10. NakedMD Med Spa Westlake Village, the most-reviewed med spa we read at 665 reviews, answered 7 of its last 10. Setiba Medical Spa also appears among the IV therapy businesses named here, alongside Vibrance Health Westlake Village at 6 of 10.
The median day spa among the 20 we read carries 65.5 reviews and a 4.65 median rating. The Spa at Four Seasons Hotel Westlake Village, the most-reviewed day spa we read at 192 reviews, answered 10 of its last 10, and so did Rejuv Head Spa. Revitalization Spa & Massage, on 169 reviews, answered 6 of 10. We can't see how the other day spas we read handled their recent reviews.
The dermatology practices we read carry the highest median in this section, 248 reviews, and the most-reviewed dermatology listing carries 2,253. Forefront Dermatology, on 1,024 reviews, answered 9 of its last 10; Apex Dermatology answered 8 of 10. Among the plastic surgery practices, the median listing carries 56 reviews and the median rating is 4.9. Ethan Baughman Plastic Surgery answered 10 of its last 10, and Bella Vista ENT & Facial Plastic Surgery, on 411 reviews, answered 7 of 10.
The benchmark measured here puts a typical measured business at 63% of its recent reviews answered, across 52 businesses. That figure is measured across all trades together, not spa and aesthetics alone. The businesses named above are the ones we can credit by name; the rest of the 20 read in each trade are not something we can describe.
What to do about it
Start with your own Google listing: count how many of your last 10 reviews have your reply under them. Every reply figure on this page is counted the same way. Remedy Skin + Body, Setiba Medical Spa and Forefront Dermatology each answered 9 of 10; The Spa at Four Seasons Hotel Westlake Village, Rejuv Head Spa and Ethan Baughman Plastic Surgery each answered 10 of 10.
Then answer the next review that arrives, and the one after it. Thank the person for what they actually mentioned, the treatment or the person who looked after them, and keep anything clinical or personal about them out of a public reply. A reply is the one part of that exchange you write, and it sits on your listing under your business name.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Spa at Four Seasons Hotel Westlake Village | 10 of 10 | 192 | 4.5 |
| 2 | Rejuv Head Spa | 10 of 10 | 120 | 4.9 |
| 3 | Revitalization Spa & Massage | 6 of 10 | 169 | 4.5 |
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Remedy Skin + Body | 9 of 10 | 583 | 4.9 |
| 2 | Setiba Medical Spa | 9 of 10 | 244 | 4.8 |
| 3 | NakedMD Med Spa Westlake Village | 7 of 10 | 665 | 4.9 |
IV therapy
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Setiba Medical Spa | 9 of 10 | 244 | 4.8 |
| 2 | Vibrance Health Westlake Village | 6 of 10 | 154 | 4.9 |
Dermatology
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Forefront Dermatology | 9 of 10 | 1024 | 4.9 |
| 2 | Apex Dermatology | 8 of 10 | 526 | 4.9 |
Plastic surgery
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Ethan Baughman Plastic Surgery | 10 of 10 | 155 | 4.9 |
| 2 | Bella Vista ENT & Facial Plastic Surgery | 7 of 10 | 411 | 4.9 |
| 3 | Luxe Aesthetic Surgery & Medical Spa - | 1 of 10 | 166 | 4.9 |