Among the chiropractors someone searching in Thousand Oaks is shown, three owners can be named for answering their reviews. Fey Chiropractic Thousand Oaks Spine answered 6 of its 10 most recent reviews. Vitality Family Chiropractic also answered 6 of 10, and Maximized Life Chiropractic answered 5 of 10. We can't see how the other chiropractors we read handled theirs, so these figures describe these three practices and nobody else.
Among the gyms we could measure, the one answering the most of its recent reviews is Equinox Westlake Village, which replied to 1 of its last 10. That is the highest reply figure we can put a name to among the gyms in this section. As with the chiropractors, we can't see how the rest of the 20 gyms we read handled their recent reviews, only that at least one gym had answered.
The listings themselves, counted over their whole history, sit at a different scale in each trade. The median gym we read carries 44 Google reviews, and the three most-reviewed gyms carry 1,021, 742 and 695. The median chiropractor we read carries 32 reviews, and the three most-reviewed chiropractors carry 296, 273 and 224. The median rating is 4.9 among the gyms and 5 among the chiropractors. A median is one listing in the middle; it says nothing about how far the others sit from it.
For a wider yardstick, the benchmark measured here puts a typical business at 63% of its recent reviews answered, measured across 52 businesses someone searching in Thousand Oaks is shown. That figure is measured across all trades together, not gyms or chiropractors alone.
What to do about it
Go to your Google listing and count your replies under your last 10 reviews. That is the same measure behind every reply figure above: Fey Chiropractic Thousand Oaks Spine and Vitality Family Chiropractic are at 6 of 10, Maximized Life Chiropractic at 5 of 10, and Equinox Westlake Village at 1 of 10.
If you run a chiropractic practice, those three are the named figures a searcher can set beside yours. If you run a gym, 1 of 10 is the highest reply figure we could measure among the gyms in this section. Either way, the work is the same: answer each new review, the glowing ones and the critical ones, in a sentence or two that picks up something the customer actually said. The review is the customer's; the reply is the part you write.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Equinox Westlake Village | 1 of 10 | 87 | 4.1 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Fey Chiropractic Thousand Oaks Spine | 6 of 10 | 172 | 4.9 |
| 2 | Vitality Family Chiropractic | 6 of 10 | 142 | 5 |
| 3 | Maximized Life Chiropractic | 5 of 10 | 273 | 4.9 |