Not one of the 20 bakeries we read among the businesses someone searching in Wheaton, IL is shown had answered any of its recent reviews. These are not small listings. The median bakery we read carries 265 Google reviews and a median rating of 4.6, and the three most-reviewed carry 1,090, 1,071 and 722.
Among the restaurants we read, The Burger Social answered 10 of its last 10 reviews. Its listing carries 1,660 reviews, the highest count among those 20 restaurants. The median restaurant we read carries 341 reviews, with a median rating of 4.5.
The café and coffee-shop figures show the spread between named businesses. Among the cafés, Billy Bricks - Wheaton answered 9 of its last 10, Hale Street Cantina 5 of 10 and My Half of The Sky Coffee + Coworking 3 of 10. Among the coffee shops, Kimmer's Ice Cream answered 9 of 10 and Shibam Coffee 1 of 10. Shibam Coffee's listing, at 1,572 reviews, is the most-reviewed of the coffee shops we read; the median coffee shop carries 205, with a median rating of 4.65. Billy Bricks - Wheaton appears among both the cafés and the food trucks named in this section, at 9 of 10 in each.
Among the bars, Gino's East answered 6 of its last 10 and Hale Street Cantina, which also appears among the cafés, 5 of 10. Gino's East carries 881 reviews, the most-reviewed of the bars we read; the median bar carries 263.5. For comparison, the reply benchmark measured here is 72%: the share of recent reviews a typical measured business answered.
What to do about it
If you run a bakery, the gap is plain: none of the 20 bakeries we read had answered a recent review, against a benchmark of 72% measured across the catchment. Replying to the next review that comes in puts you in a position no bakery in that set held when we read it. The reply is the one piece of that exchange that is yours to write.
For restaurants, cafés, coffee shops, bars and food trucks, the named figures run from Shibam Coffee's 1 of 10 to The Burger Social's 10 of 10. Open your own listing, count how many of your last 10 reviews carry a reply from you, and set that against the businesses named above. Then answer each new review as it arrives, the positive ones as well as the critical ones, and count again after the next ten.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Burger Social | 10 of 10 | 1660 | 4.5 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Billy Bricks - Wheaton | 9 of 10 | 558 | 4.5 |
| 2 | Hale Street Cantina | 5 of 10 | 499 | 4.1 |
| 3 | My Half of The Sky Coffee + Coworking | 3 of 10 | 619 | 4.6 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Kimmer's Ice Cream | 9 of 10 | 622 | 4.7 |
| 2 | Shibam Coffee | 1 of 10 | 1572 | 4.7 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Gino's East | 6 of 10 | 881 | 4.3 |
| 2 | Hale Street Cantina | 5 of 10 | 499 | 4.1 |
Bakeries
We read 20 bakeries businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Billy Bricks - Wheaton | 9 of 10 | 558 | 4.5 |