Among the chiropractors someone searching in Wilmette, IL is shown, two owners answered 9 of their last 10 reviews: Wellness Revolution and Chicago Chiropractic & Sports Injury Centers. Among the gyms shown to the same searcher, the highest recent figure we could measure was Blink Fitness Evanston's 3 of 10. The two trades in this section sit in the same search results and record very different reply figures at the top.
We read 20 gyms. The median gym we read carries 68 reviews, and the median rating is 5. The three most-reviewed gyms carry 631, 537 and 176 reviews. On recent replies, Blink Fitness Evanston answered 3 of its last 10, the reform method - WILMETTE answered 2 of 10, and Steel Fitness Club answered 1 of 10. No gym we could measure answered more than 3 of its last 10. We can't see how the other gyms we read handled their recent reviews, so we make no claim about them.
We read 20 chiropractors. The median one carries 35 reviews, the median rating is 5, and the three most-reviewed carry 599, 305 and 250 reviews. Wellness Revolution carries 599 reviews in total. On its most recent reviews it answered 9 of 10, and Chicago Chiropractic & Sports Injury Centers also answered 9 of 10. Complete Chiropractic and Rehab answered 1 of its last 10. Those three are the only chiropractors we can name, and nothing here describes the rest of the 20.
For reference, the benchmark measured here puts a typical measured business at 66% of its recent reviews answered, across 53 measured businesses in this catchment, not only the two trades in this section. The reply figures above count only the most recent reviews on each listing; the review totals and ratings cover each listing's whole history.
What to do about it
If you run a gym, the highest recent figure among the gyms we could measure was 3 of 10. Answering each of your next 10 reviews would be a higher figure than any gym named here recorded. If you run a chiropractic practice, two practices shown to the same searcher answered 9 of their last 10, and that is the figure to match.
The work is the same in both trades. Read each new review as it comes in. Write a short reply in your own words that thanks the person by name where you can and answers anything specific they raised. Do it for the critical ones as well as the good ones, and keep the reply calm and factual. Of everything in that exchange, the reply is the only part you write.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Blink Fitness Evanston | 3 of 10 | 176 | 4.3 |
| 2 | the reform method - WILMETTE | 2 of 10 | 122 | 5 |
| 3 | Steel Fitness Club | 1 of 10 | 537 | 4.9 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Wellness Revolution | 9 of 10 | 599 | 5 |
| 2 | Chicago Chiropractic & Sports Injury Centers | 9 of 10 | 169 | 5 |
| 3 | Complete Chiropractic and Rehab | 1 of 10 | 305 | 4.8 |