Among the veterinarians someone searching in Wilmette, IL is shown, Companion Skokie answered 10 of its last 10 reviews, and Animal Medical Center also answered 10 of 10. Over their whole listing history, those two carry 406 and 384 reviews. We read 20 veterinarians: the median one carries 166.5 reviews and a 4.65 rating, and the three most-reviewed carry 906, 566 and 470. Of the three pet trades in this section, veterinarians have the highest median review count.
Pet grooming looks different. The median groomer among the 20 we read carries 67 reviews and a 4.6 rating. Pet Supplies Plus Evanston, the most-reviewed groomer we read at 565 reviews, answered 9 of its last 10. Spotless Dog Wash, with 81 reviews, answered 7 of its last 10. The next two most-reviewed grooming listings carry 197 and 159.
Pet boarding has the smallest median in this section, 32.5 reviews, and the highest median rating, 4.8. Among the 20 boarding businesses we read, Pawsitive Petcare answered 9 of its last 10 on a listing of 106 reviews. NorthShore Canine Academy - Sophie Amphlett answered 8 of 10 and carries 268 reviews, the most-reviewed boarding listing we read. Dogtopia of Downtown Evanston answered 7 of 10 on 114 reviews.
The reply benchmark measured here, across 53 businesses, is 66: a typical measured business answered 66% of its recent reviews. Every business named in this section answered at least 7 of its last 10. Those reply figures cover only the most recent handful of reviews on each listing; the review counts and ratings above cover each listing's whole history, so the two should not be read as the same period.
What to do about it
Go to your listing and count your replies under your last 10 reviews. The businesses named in this section each answered between 7 and 10 of their last 10, and the benchmark measured here is 66%. If your count is below that, start with the unanswered reviews among your most recent 10, then reply to each new one as it comes in.
Keep each reply short and specific to what the customer wrote: name the groom, the stay or the visit they described, and thank them for the detail. On a critical review, say plainly what you will look at, without arguing the point. The reply is the one piece of that exchange that is yours to write. Your review total and your rating reflect your whole history; the share of recent reviews you answer is the figure you control.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Pet Supplies Plus Evanston | 9 of 10 | 565 | 4.4 |
| 2 | Spotless Dog Wash | 7 of 10 | 81 | 4.5 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Pawsitive Petcare | 9 of 10 | 106 | 4.9 |
| 2 | NorthShore Canine Academy - Sophie Amphlett | 8 of 10 | 268 | 5 |
| 3 | Dogtopia of Downtown Evanston | 7 of 10 | 114 | 4.5 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Companion Skokie | 10 of 10 | 406 | 4.8 |
| 2 | Animal Medical Center | 10 of 10 | 384 | 4.7 |