Among the dentists someone searching in Cedarburg, WI is shown, two of the practices answering the most of their recent reviews also carry two of the largest dentist listings we read. Kurt R Kwiatkowski, DDS SC has 717 Google reviews and answered 8 of its last 10. Dental Care of Grafton has 712 and answered 9 of its last 10. Those are the second- and third-largest listings among the 20 dentists we read; the largest carries 817 reviews.
The third name is Sweet Smiles Family Dentistry, which answered 9 of its last 10 on a listing of 366 reviews. So each of the three practices named here answered at least 8 of its most recent 10, on listings of 366, 712 and 717 reviews. That is a fact about these three owners and their latest reviews. It is not a description of how every dentist we read behaves, and we can't see how the other dentists we read handled their recent reviews.
For the dentists as a group, we have two whole-listing figures. The median dentist we read carries 116 reviews, and the median rating is 4.9. Those numbers cover each listing's entire history, from its first review onward. The reply figures above cover something narrower: only the most recent 10 reviews on each named listing. The two kinds of figure measure different periods and should be read separately.
There is also a wider reference point. The benchmark measured here is 68%: a typical measured business answered that share of its recent reviews. That figure is measured across 34 businesses in all trades together, not dental practices alone, so it tells you what answering looks like among the businesses we could measure around this search, rather than what dentists specifically do.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. That is the same measure behind every reply figure above: 9 of 10 for Dental Care of Grafton and Sweet Smiles Family Dentistry, 8 of 10 for Kurt R Kwiatkowski, DDS SC.
If your count is lower, start with the newest review and work back, answering each one in your own words. Thank the patient for what they actually mentioned, keep anything about their treatment or visit details out of the reply, and keep it short. You do not write the review, but you do write the reply. When your next 10 reviews have come in, count again the same way, so you are always comparing like with like.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Dental Care of Grafton | 9 of 10 | 712 | 4.8 |
| 2 | Sweet Smiles Family Dentistry | 9 of 10 | 366 | 4.3 |
| 3 | Kurt R Kwiatkowski, DDS SC | 8 of 10 | 717 | 4.9 |