Among the pet boarding businesses someone searching in Cedarburg, WI is shown, the ones we can name for replying answer nearly every recent review. Cedarburg Veterinary Clinic answered 10 of its last 10 reviews, and Flying Fur answered 9 of its last 10. Those are the pet boarding businesses we could measure answering the most of their recent reviews. We can't see how the other pet boarding businesses we read handled theirs, so nothing here says what they do.
The size of the listings is a separate, whole-history measure. We read 20 pet boarding businesses around Cedarburg. The median one carries 32 Google reviews, and the three most-reviewed carry 404, 312 and 294. Cedarburg Veterinary Clinic's listing carries 404 reviews and Flying Fur's carries 118. The median rating among the pet boarding businesses we read is 4.9 stars. Those counts and ratings cover everything each listing has ever collected; the reply figures above cover only each business's most recent 10 reviews.
For comparison, the benchmark measured here is 68%: the share of recent reviews a typical measured business answered, taken across 34 businesses. That figure is measured across all trades together, not pet boarding alone. Cedarburg Veterinary Clinic's 10 of 10 and Flying Fur's 9 of 10 both sit above it.
Those replies are public: anyone who opens either listing can read them. The count is a measure any pet boarding owner can check on their own listing in a minute, using the same last-10 count we used for both of these businesses.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. That is the same measure behind every reply figure above: Cedarburg Veterinary Clinic's 10 of 10, Flying Fur's 9 of 10, and the 68% benchmark. If your count is below those, answer the reviews already sitting there, starting with the most recent, and then answer each new one as it arrives.
Keep each reply short and specific to what the customer wrote: the pet's name if they gave it, the length of the stay, the staff member they mentioned. Thank people for the good ones by name. For a critical one, acknowledge what happened in a sentence and offer a way to reach you directly, without arguing the details in public. The review is the customer's; the reply is the part you write.
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cedarburg Veterinary Clinic | 10 of 10 | 404 | 4.8 |
| 2 | Flying Fur | 9 of 10 | 118 | 4.2 |