Among the dermatology practices someone searching in Cedarburg, WI is shown, the three answering the most of their recent reviews each replied to at least 8 of their last 10. Ascension Medical Group WI - Mequon answered 10 of 10, Tracy L. Donahue, MD answered 9 of 10, and Forefront Dermatology Grafton, WI answered 8 of 10. We read 20 dermatology businesses in this search; we can't see how the others we read handled their recent reviews, so these three figures describe these three practices and no one else.
Among the day spas we could measure, HOTWORX- Grafton, WI answered the most of its recent reviews: 10 of its last 10. Bella Lei Salon Spa & Boutique answered 7 of 10, and Allure Salon & Spa answered 5 of 10. As with dermatology, we read 20 day spas and can't see how the rest handled theirs.
The listings themselves differ in size. The median day spa we read carries 27.5 Google reviews, and the three most-reviewed carry 371, 147 and 112. Allure Salon & Spa holds the 371, the largest listing among the day spas in this section. The median dermatology practice we read carries 53 reviews, and the three most-reviewed carry 356, 296 and 102; Forefront Dermatology Grafton, WI holds the 356. On ratings, the median day spa we read sits at 5 stars and the median dermatology practice at 4.9. Those are single middle values, not a picture of every listing.
For a wider reference point, we measured reply rates across 34 businesses in this search, all trades together. The typical one answered 68% of its recent reviews. That figure is not specific to day spas or dermatology, but it gives an owner in either trade a number to hold their own listing against.
What to do about it
Open your Google listing and count how many of your last 10 reviews carry a reply from you. It is the same count behind each reply figure above. Among the day spas we read, the named leaders answered 10, 7 and 5 of their last 10; among the dermatology practices, 10, 9 and 8. The typical business measured here answered 68% of its recent reviews.
If your count is low, the fix is plain: answer each new review, good or bad, in your own words, and keep it short and specific to what the customer wrote. Thank the people who were happy. For the ones who were not, acknowledge what they said and offer a way to reach you directly. A reply is the one part of that exchange you write.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | HOTWORX- Grafton, WI | 10 of 10 | 106 | 5 |
| 2 | Bella Lei Salon Spa & Boutique | 7 of 10 | 107 | 4.7 |
| 3 | Allure Salon & Spa | 5 of 10 | 371 | 4.9 |
Dermatology
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Ascension Medical Group WI - Mequon | 10 of 10 | 98 | 4.6 |
| 2 | Tracy L. Donahue, MD | 9 of 10 | 84 | 4.9 |
| 3 | Forefront Dermatology Grafton, WI | 8 of 10 | 356 | 4.6 |