Among the hair salons we could measure, the one answering the most of its recent reviews is Beauty by Christina C, which replied to 9 of its last 10. Allure Salon & Spa answered 5 of its last 10, and Carters Salon answered 4 of 10. We read 20 hair salons among the businesses someone searching in Cedarburg, WI is shown, and we can't see how the others we read handled their recent reviews, so nothing on this page describes the salons we have not named.
The whole listing history tells a separate story. The median hair salon we read carries 52 Google reviews, and the median rating is 4.9. The three most-reviewed salons we read carry 371, 193 and 147 reviews. Allure Salon & Spa holds the 371 and Carters Salon the 193, so the two largest listings among these salons belong to owners we can see replying. Beauty by Christina C's listing carries 146 reviews.
That makes the leading reply figure in this section come from the smallest listing of the three named. Allure Salon & Spa and Carters Salon each carry more reviews in total than Beauty by Christina C. On their recent reviews, each answered fewer.
For a wider reference point, the benchmark measured here is 68 percent of recent reviews answered by a typical measured business, across 34 businesses. That figure is measured across all trades together, not hair salons alone. Beauty by Christina C's 9 of 10 sits above it; the other two named salons sit below it. A reply is the one part of a review exchange the owner writes, and among the salons named here that part is being written to very different degrees.
What to do about it
Start with your own Google listing: count how many of your last 10 reviews have your reply under them. That is the same measure behind every reply figure above, so you can set your salon directly beside Beauty by Christina C at 9 of 10, Allure Salon & Spa at 5 and Carters Salon at 4, and beside the benchmark of 68 percent measured here.
If your count is low, the fix is small and entirely yours. Reply to each new review as it arrives, in a sentence or two, and mention something the person actually said about their cut, colour or visit rather than a stock thank-you. Answer the critical ones the same way, calmly and without arguing. Your figure is built from your most recent reviews, so answering the next 10 you receive is what moves it, whatever your listing's total.
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Beauty by Christina C | 9 of 10 | 146 | 5 |
| 2 | Allure Salon & Spa | 5 of 10 | 371 | 4.9 |
| 3 | Carters Salon | 4 of 10 | 193 | 4.7 |