Among the orthodontists someone searching in Deerfield, IL is shown, the median listing we read carries 56 reviews, while the three most-reviewed carry 417, 416 and 411. Dr. Jessica Cohen Orthodontics and Gilbert Orthodontics hold two of those three, and both owners reply. Dr. Jessica Cohen Orthodontics carries 416 reviews and answered 9 of its most recent 10. Gilbert Orthodontics carries 411 reviews and answered 10 of its most recent 10. Forest Orthodontics and Pediatric Dentistry, with 319 reviews, answered 9 of its most recent 10.
The dentists look different in size. Of the 20 dentists we read, the median listing carries 98 reviews and the three most-reviewed carry 350, 293 and 277. Mark W. Jacob, DDS, PC carries 350 reviews, the same count as the most-reviewed dentist listing we read, and answered 8 of its most recent 10. North Suburban Dental Highland Park carries 277 reviews and answered 9 of its most recent 10. Rosen Orthodontics appears among the dentists named here rather than the orthodontists; it carries 273 reviews and answered 10 of its most recent 10.
The median rating is 5 among the dentists we read and 5 among the orthodontists. A median is one number, so it says nothing about how any single practice is rated. Every business named in this section answered at least 8 of its most recent 10 reviews. The benchmark measured in this catchment, across 54 businesses, is 74%: that is the share of recent reviews a typical measured business answered.
Two windows sit side by side in these figures and should not be read as one. The review counts and ratings cover each listing's full history. The reply figures cover only the most recent ten reviews on each listing. They show what these owners did with their latest reviews, not how they have handled every review they ever received.
What to do about it
Open your own listing and count how many of your most recent 10 reviews carry a reply from you. The six practices named above answered between 8 and 10 of theirs, and the benchmark measured in this catchment is 74%. That gives you a concrete figure to set yourself against, drawn from the dentists and orthodontists a searcher here is shown.
Answer the good reviews as well as the critical ones. Keep every reply short, thank the reviewer, and leave out anything about treatment, appointments or the visit itself, because a reply is public and posts under the practice's name. A reply is the one part of that exchange you write, so make answering the newest review part of the same routine as checking the schedule.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Rosen Orthodontics | 10 of 10 | 273 | 5 |
| 2 | North Suburban Dental Highland Park | 9 of 10 | 277 | 5 |
| 3 | Mark W. Jacob, DDS, PC | 8 of 10 | 350 | 4.9 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Gilbert Orthodontics | 10 of 10 | 411 | 5 |
| 2 | Dr. Jessica Cohen Orthodontics | 9 of 10 | 416 | 5 |
| 3 | Forest Orthodontics and Pediatric Dentistry | 9 of 10 | 319 | 4.7 |