Among the groomers and the boarding businesses someone searching in Deerfield, IL is shown, The Dog Stop - Deerfield answered 10 of its last 10 reviews and Lakeshore K9 answered 9 of its last 10. Both appear among the groomers and among the boarders named here. The third name differs by trade: among the groomers, Pet Supplies Plus Deerfield answered 8 of its last 10; among the boarders, K9 Resorts Luxury Pet Hotel Deerfield answered 8 of its last 10. So each of the three businesses named in grooming, and each of the three named in boarding, answered at least 8 of its last 10.
The median groomer we read carries 62 reviews, and the three most-reviewed grooming listings carry 462, 377 and 318. The median boarding business we read carries 57.5 reviews, with the three most-reviewed at 462, 377 and 220. The median rating is 4.8 for the groomers we read and 4.9 for the boarders. We read 20 businesses in each of these trades.
Veterinarians look different. The median vet listing we read carries 164 reviews, against 62 for grooming and 57.5 for boarding, and the three most-reviewed vet listings carry 2,726, 906 and 439 reviews. The median rating among the vets we read is 4.8. On replies, EVS Pet Urgent Care of Northbrook answered 10 of its last 10 reviews, and Deerfield Animal Care Center answered 3 of its last 10.
For a wider reference point, the benchmark measured here covers 54 businesses, and a typical one of them answered 74% of its recent reviews. That figure is measured across the catchment, not only the pet businesses in this section. The named groomers and boarders above each sit at 8, 9 or 10 of their last 10.
What to do about it
Go to your listing and count your replies under your last 10 reviews. If you groom or board, the businesses named in these searches answered 10, 9 and 8 of their last 10, and the benchmark measured here is 74%. Your own count takes a few minutes to check against those figures.
If your count is low, the fix is plain: reply to each new review, including the short five-star ones, in a sentence or two that sounds like you and mentions something specific about the visit. For a negative review, thank the customer, own what you can, and offer a way to reach you directly. Among the vets, the median listing we read carries 164 reviews, and EVS Pet Urgent Care of Northbrook answered 10 of its last 10. Of everything in that exchange, the reply is the only part you write.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Dog Stop - Deerfield | 10 of 10 | 462 | 4.9 |
| 2 | Lakeshore K9 | 9 of 10 | 377 | 4.9 |
| 3 | Pet Supplies Plus Deerfield | 8 of 10 | 318 | 4.7 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Dog Stop - Deerfield | 10 of 10 | 462 | 4.9 |
| 2 | Lakeshore K9 | 9 of 10 | 377 | 4.9 |
| 3 | K9 Resorts Luxury Pet Hotel Deerfield | 8 of 10 | 144 | 4.9 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | EVS Pet Urgent Care of Northbrook | 10 of 10 | 439 | 5 |
| 2 | Deerfield Animal Care Center | 3 of 10 | 220 | 4.3 |