Among the dentists someone searching in Dublin, CA is shown, the most-reviewed listing we read is also one that answers its reviews. Waterford Dental Group carries 1,006 Google reviews and answered 10 of its last 10. Live & Smile Dental & Orthodontics answered 10 of 10 on a listing of 404 reviews, and All In One Dental Innovations answered 9 of 10 on a listing of 442.
For scale, the median dentist of the 20 we read carries 223.5 reviews across its whole listing history, and the three most-reviewed carry 1,006, 442 and 421. The median rating among those dentists is 4.9. Among the 20 orthodontists we read, the median listing holds 125.5 reviews and the median rating is 5. Those are whole-listing figures. The reply figures in this section measure something narrower: how many of each business's most recent reviews the owner answered.
Live & Smile Dental & Orthodontics appears among both the dentists and the orthodontists named here, at 10 of 10 in each. Among the orthodontists, iSmile Orthodontics - San Ramon answered 9 of 10 on a listing of 406 reviews, and Pearl Orthodontics, the most-reviewed orthodontist we read at 518 reviews, answered 5 of 10.
The benchmark measured here is 75: a typical measured business answered 75 percent of its recent reviews. That figure is measured across 46 businesses in all trades together, not dental practices alone, so it is a reference point rather than a dental standard. What we can show for these two trades is the names above and their own counts, and nothing about the other practices we read.
What to do about it
Open your Google listing and count how many of your last 10 reviews carry a reply. That is the same measure behind every reply figure above. Among the dentists named here, the counts are 10, 10 and 9 of 10; among the orthodontists, 10, 9 and 5 of 10. The benchmark measured here, across all trades together, is 75 percent.
If your count is below that, start with the unanswered reviews already on your listing. Write a short reply to each in your own words, thank the person, and never confirm that they are a patient or mention their treatment. Then give replying a fixed place in the week, so the next review is answered the same way. The review is the customer's; the reply is the part you write.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Waterford Dental Group | 10 of 10 | 1006 | 4.8 |
| 2 | Live & Smile Dental & Orthodontics | 10 of 10 | 404 | 4.9 |
| 3 | All In One Dental Innovations | 9 of 10 | 442 | 4.8 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Live & Smile Dental & Orthodontics | 10 of 10 | 404 | 4.9 |
| 2 | iSmile Orthodontics - San Ramon | 9 of 10 | 406 | 5 |
| 3 | Pearl Orthodontics | 5 of 10 | 518 | 4.9 |