Of the 20 coffee shops and the 20 bakeries we read among the businesses someone searching in Dublin, CA is shown, not one had answered any of its recent reviews. That holds for both trades as a whole, not for a few listings within them. The median coffee shop we read carries 141 reviews and a 4.5 rating; the median bakery carries 143 reviews and a 4.7 rating. In each of the two trades, the most-reviewed listing we read carries 1,651 reviews.
The cafés we read look different on replies. Among them, Delah Coffee answered 10 of its last 10 reviews. Its listing carries 318 reviews, against a median of 187 for the cafés we read, whose median rating is 4.6.
Restaurants have the highest median review count in this section. The median restaurant we read has 1,052 reviews, and the three most-reviewed carry 4,383, 3,654 and 2,208. On replies, Lazy Dog Restaurant & Bar answered 8 of its last 10, Urban Plates 2 of its last 10, and Fresh Millions Restaurant 1 of its last 10. Lazy Dog Restaurant & Bar also appears among the bars we read, with the same 8 of 10. The median bar we read carries 162.5 reviews and a 4.4 rating.
The benchmark measured here is 75 percent: that is the share of recent reviews a typical measured business answered, taken across 46 businesses from all trades together, not food and drink alone. Among the businesses named in this section, Delah Coffee and Lazy Dog Restaurant & Bar are the two answering most of their recent reviews.
What to do about it
If you run a coffee shop or a bakery that Dublin, CA searchers are shown, none of the 20 we read in your trade had answered a recent review. A reply from you is something none of them had written. You do not write the review, but you do write the reply.
Start by opening your listing and counting how many of your last 10 reviews carry a reply from you. That is the same measure behind every reply figure above: Delah Coffee at 10 of 10, Lazy Dog Restaurant & Bar at 8 of 10, Urban Plates at 2 and Fresh Millions Restaurant at 1. Answer the reviews already sitting there, a line or two each, thanking the person and responding to what they actually said. Then answer each new review when it arrives, so the count on your last 10 stays where you put it.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Lazy Dog Restaurant & Bar | 8 of 10 | 4383 | 4.3 |
| 2 | Urban Plates | 2 of 10 | 3654 | 4.7 |
| 3 | Fresh Millions Restaurant | 1 of 10 | 2145 | 4.8 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Delah Coffee | 10 of 10 | 318 | 4.6 |
Coffee shops
We read 20 coffee shops businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Lazy Dog Restaurant & Bar | 8 of 10 | 4383 | 4.3 |
Bakeries
We read 20 bakeries businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.