Among the gyms someone searching in Dublin, CA is shown, Vim + Vigor Fitness replied to 10 of its last 10 reviews, and CrossFit Pleasanton also replied to 10 of its last 10. Bay Club Pleasanton replied to 8 of its last 10. Among those we could measure, those are the gyms answering the most of their recent reviews. We can't see how the other gyms reply, so nothing here should be read as a description of gyms in general.
Among the chiropractors we read, the figure at the top is different. The chiropractor answering the most of its recent reviews, San Ramon Chiropractic, replied to 2 of its last 10. Among those we could measure, that is the highest recent reply figure in this trade, and it shows that replying does happen here. It is not a count of how many chiropractors reply, because not every business we read could be measured.
The listings themselves are a separate measure, covering each business's whole review history rather than its last 10. The median gym we read carries 47 Google reviews; the three most-reviewed gyms carry 927, 671 and 492. The median chiropractor carries 44 reviews; the three most-reviewed carry 330, 291 and 240. The median rating is 4.7 for the gyms and 4.9 for the chiropractors. Those medians describe the middle business in each trade, not how ratings or review counts are spread across the rest.
For reference, the benchmark measured here is 75: a typical measured business answered 75% of its recent reviews. That figure is measured across all trades together, not gyms or chiropractors alone, so it is a general yardstick rather than a standard set by either trade in this section.
What to do about it
Go to your Google listing and count your replies under your last 10 reviews. That is the same measure behind every reply figure above. A gym owner can set that number beside Vim + Vigor Fitness and CrossFit Pleasanton at 10 of 10, or Bay Club Pleasanton at 8 of 10. A chiropractor can set it beside San Ramon Chiropractic at 2 of 10 and the benchmark of 75 measured here.
Then answer the reviews that are missing a reply, starting with the newest. Keep each one short and specific to what the reviewer wrote: thank them by name, mention the class, coach or treatment they described, and if something went wrong, say plainly what you did about it. You do not write the review, but you do write the reply. Count again once your next 10 reviews have come in.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Vim + Vigor Fitness | 10 of 10 | 492 | 4 |
| 2 | CrossFit Pleasanton | 10 of 10 | 117 | 4.9 |
| 3 | Bay Club Pleasanton | 8 of 10 | 313 | 4.1 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | San Ramon Chiropractic | 2 of 10 | 154 | 5 |