Among the nail salons someone searching in Dublin, CA is shown, JC Nails Spa - Gel X Nails answered 10 of its last 10 reviews, on a listing of 559 reviews. BELLA 2 NAIL SALON answered 9 of 10 on a listing of 293, and Rosewood Nail Spa answered 7 of 10 on a listing of 256. Those are the nail salons answering the most of their recent reviews among those we could measure.
The barbershops and hair salons look different at the top. Among the barbershops we could measure, the one answering the most of its recent reviews, Luxe Barber Studio, answered 1 of its last 10, on a listing of 297 reviews. Among the hair salons we could measure, the two answering the most were Luxe Barber Studio and Austin Louis Salon, each at 1 of 10; Austin Louis Salon's listing carries 95 reviews. Luxe Barber Studio appears among both the barbershops and the hair salons named here. Neither trade is one where nobody answered: each has at least one business with a reply on a recent review.
The whole-listing figures are a separate measure, covering every review a listing has collected rather than the last 10. The median barbershop we read carries 65 reviews and a 4.7 rating; the median hair salon carries 62 reviews and a 4.8 rating; the median nail salon carries 69.5 reviews and a 4.55 rating. The most-reviewed listings run well past those medians: 544, 429 and 297 reviews among the barbershops, 707, 544 and 297 among the hair salons, and 559, 353 and 293 among the nail salons. The largest listing in this section, at 707 reviews, is among the hair salons.
For context, the reply benchmark measured here is 75%, across 46 businesses: that is the share of recent reviews a typical measured business answered. That figure is measured across all trades together, not hair, nails and barbering alone.
What to do about it
Go to your Google listing and count your replies under your last 10 reviews. Every reply figure on this page is counted the same way. If you run a barbershop or hair salon, the named figures in your trade are 1 of 10, so answering your next several reviews would put your own count above them. If you run a nail salon, the figures to compare yourself with are JC Nails Spa - Gel X Nails at 10 of 10, BELLA 2 NAIL SALON at 9 of 10 and Rosewood Nail Spa at 7 of 10.
A reply does not need to be long. Thank the person, mention the service they came in for if the review says, and answer a complaint with what you will do about it. A reply is the one part of that exchange you write, and it sits on your listing under your name.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Luxe Barber Studio | 1 of 10 | 297 | 4.7 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Luxe Barber Studio | 1 of 10 | 297 | 4.7 |
| 2 | Austin Louis Salon | 1 of 10 | 95 | 4.8 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | JC Nails Spa - Gel X Nails | 10 of 10 | 559 | 4.6 |
| 2 | BELLA 2 NAIL SALON | 9 of 10 | 293 | 4.8 |
| 3 | Rosewood Nail Spa | 7 of 10 | 256 | 4.9 |