Among the pet boarding businesses someone searching in Dublin, CA is shown, the three owners answering the most of their recent reviews each answered 10 of their last 10. Club K9 did it on a listing of 402 reviews, the most-reviewed boarding business we read. Camp Bow Wow Tri Valley / Livermore answered 10 of 10 on a listing of 262 reviews, and BratPak Dog Kamp - Livermore answered 10 of 10 on a listing of 188. Those are three named businesses, not the trade: we read 20 boarding businesses, and we can't see how the others handle their reviews. The median boarding business we read carries 66 reviews and a 4.75 rating.
The median grooming listing we read is smaller, at 34 reviews against 66 for boarding, with a median rating of 4.65. The three most-reviewed groomers carry 729, 386 and 165 reviews. Pet Supplies Plus Pleasanton is the 386, and it answered 10 of its last 10. Dogtopia of Dublin answered 9 of its last 10, on a listing of 140 reviews.
Veterinarians have the highest median review count of the three trades in this section: 131, with a median rating of 4.6. The three most-reviewed vets we read carry 812, 618 and 488 reviews. Four Paws Veterinary Center answered 9 of its last 10, on a listing of 350 reviews. IronHorse VetCare, the 488 among those three, answered 6 of its last 10, and Parkway Veterinary Hospital, on a listing of 478, answered 1 of its last 10. Among the named vets the reply figures sit at three different levels, where the named boarding businesses all sit at the same one.
For context, the benchmark measured here is 75: a typical measured business in this catchment answered 75% of its recent reviews. That figure is measured across 46 businesses in all trades together, not pet businesses alone. Every reply figure above covers only a business's most recent 10 reviews; the review counts and ratings cover the whole listing.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. The reply figures above were counted exactly that way. Among the named boarding businesses, each answered 10 of 10. Among the named groomers, Pet Supplies Plus Pleasanton answered 10 and Dogtopia of Dublin 9. Among the named vets, Four Paws Veterinary Center answered 9, IronHorse VetCare 6 and Parkway Veterinary Hospital 1.
If your count is below the named businesses in your trade, the fix is plain. Answer the next review that comes in, then work back through the recent ones that have no reply. Keep each reply short and specific to what the customer said about their visit, and sign it as the owner. A reply is the one part of that exchange you write, and it sits on your listing beside the review.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Pet Supplies Plus Pleasanton | 10 of 10 | 386 | 4.6 |
| 2 | Dogtopia of Dublin | 9 of 10 | 140 | 4.7 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Club K9 | 10 of 10 | 402 | 4.9 |
| 2 | Camp Bow Wow Tri Valley / Livermore | 10 of 10 | 262 | 4.8 |
| 3 | BratPak Dog Kamp - Livermore | 10 of 10 | 188 | 4.9 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Four Paws Veterinary Center | 9 of 10 | 350 | 4.6 |
| 2 | IronHorse VetCare | 6 of 10 | 488 | 4.6 |
| 3 | Parkway Veterinary Hospital | 1 of 10 | 478 | 4.7 |