The Edge Fitness Clubs and Evolve Chiropractic of Naperville had each answered 10 of their 10 most recent Google reviews. Among the gyms and chiropractors someone searching in Naperville, IL is shown, those two had not left a single recent review without a reply.
We read 20 gyms around Naperville, IL. The median gym we read carries 168 reviews and a 4.7 rating, and the three most-reviewed carry 1,479, 652 and 636. The Edge Fitness Clubs, whose listing holds 557 reviews, answered 10 of its 10 most recent. MPG Fitness 24/7- Fox Valley, whose listing holds 636 reviews, had answered 1 of its 10 most recent. Those are the two gyms we can name; we can't see how the other gyms we read handle their reviews.
We also read 20 chiropractors around Naperville, IL. The median chiropractor we read carries 90.5 reviews and a 5-star rating, and the three most-reviewed carry 460, 415 and 309. Evolve Chiropractic of Naperville, with 309 reviews on its listing, answered 10 of its 10 most recent. Tilson Chiropractic FamilyCare, with 278 reviews on its listing, answered 7 of its 10 most recent. Review totals and ratings cover each listing's whole history; the reply counts cover only its 10 most recent reviews.
For a wider reference point, we measured replies across 63 businesses around Naperville, IL, and the typical one had answered 74% of its recent reviews. That benchmark is a single typical figure, not a floor every business meets, and it covers the recent handful of reviews rather than a listing's whole history.
What to do about it
Open your own listing and count how many of your 10 most recent reviews carry a reply from you. The Edge Fitness Clubs and Evolve Chiropractic of Naperville show what 10 of 10 looks like; Tilson Chiropractic FamilyCare is at 7 of 10. That count is the one number on your listing that depends only on you.
If you are short of 10, work back through the recent reviews that have no reply, then answer each new one as it arrives, including the short 5-star ones. Keep each reply specific to what the person wrote: the class they took, the adjustment, the staff member they named. Never ask a reviewer to change or take down what they wrote. You do not write the review, but you do write the reply.
Gyms
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | The Edge Fitness Clubs | 10 of 10 | 557 | 4.1 |
| 2 | MPG Fitness 24/7- Fox Valley | 1 of 10 | 636 | 4.7 |
Chiropractors
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Evolve Chiropractic of Naperville | 10 of 10 | 309 | 5 |
| 2 | Tilson Chiropractic FamilyCare | 7 of 10 | 278 | 5 |