Among the IV therapy businesses someone searching in Naperville, IL is shown, the three we recorded as leaders each answered 10 of their 10 most recent reviews: LifeSculpt, IVme Wellness + Aesthetics Naperville and RADIANT a medspa. The weight-loss clinics show the same top line, with LifeSculpt, Metabolic Weight Loss Centers and IVme Wellness + Aesthetics Naperville each at 10 of 10. LifeSculpt also appears among the med spas at 10 of 10, alongside VIO Med Spa | Naperville, also at 10 of 10. One listing is credited in three of the seven trades in this section.
Dermatology has the highest median review count among the trades in this section. The median dermatology practice we read carries 412 reviews, and the three most-reviewed carry 1,442, 1,384 and 788. Basko Dermatology: Dr. Juliana Basko-Plluska, at 1,442 reviews, is the largest listing among the spa and aesthetics businesses in this section. Looking only at recent reviews, it answered 10 of 10, Premier Dermatology - Naperville answered 9 of 10, and Bharati Chittineni, MD, FAAD answered 9 of 10. In plastic surgery, where the median listing we read carries 101.5 reviews, Dino Mendez Plastic Surgery - Naperville answered 10 of its 10 most recent, and Center for Cosmetic & Laser Surgery and Contour Plastic Surgery and MedSpa | Revive each answered 9 of 10.
The median massage business we read carries 37 reviews, the lowest median among these seven trades, and the median day spa carries 98. Looking only at recent reviews, Relax Massage answered 10 of 10 and YIN MASSAGE 9 of 10. Among day spas, Am Perfect Head & Scalp Spa, whose listing carries 1,370 reviews, answered 9 of its 10 most recent.
For scale, we measured reply rates at 63 businesses here, and a typical one had answered 74% of its recent reviews. None of the seven trades in this section is one where nobody answers. We read 20 businesses in each trade and can speak only to the leaders named above, not to the rest of each trade.
What to do about it
The leaders above set the bar in plain figures: 10 of the 10 most recent reviews answered, in IV therapy, weight loss, med spas, dermatology, plastic surgery and massage alike. The typical business measured here answered 74% of its recent reviews. If your own last 10 reviews are sitting unanswered, that is the gap to close, and it is one you control. A reply is the one part of that exchange you write.
Make it a standing task: read each new review when it arrives and answer it, the good ones and the critical ones. Thank the person, respond to the specific thing they mentioned, and keep it short. For a practice, reply without confirming that the reviewer is a patient or saying anything about their treatment.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Am Perfect Head & Scalp Spa | 9 of 10 | 1370 | 5 |
| 2 | The NOW Massage Naperville | 4 of 10 | 625 | 4.8 |
| 3 | ME SPA | 2 of 10 | 412 | 4.8 |
Massage
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Relax Massage | 10 of 10 | 80 | 4.6 |
| 2 | YIN MASSAGE | 9 of 10 | 44 | 4.8 |
| 3 | The NOW Massage Naperville | 4 of 10 | 625 | 4.8 |
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | LifeSculpt | 10 of 10 | 327 | 4.9 |
| 2 | VIO Med Spa | Naperville | 10 of 10 | 252 | 4.8 |
| 3 | SMooth Solutions Medspa | 1 of 10 | 367 | 4.9 |
IV therapy
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | LifeSculpt | 10 of 10 | 327 | 4.9 |
| 2 | IVme Wellness + Aesthetics Naperville | 10 of 10 | 211 | 5 |
| 3 | RADIANT a medspa | 10 of 10 | 198 | 5 |
Weight-loss clinics
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | LifeSculpt | 10 of 10 | 327 | 4.9 |
| 2 | Metabolic Weight Loss Centers | 10 of 10 | 231 | 5 |
| 3 | IVme Wellness + Aesthetics Naperville | 10 of 10 | 211 | 5 |
Dermatology
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Basko Dermatology: Dr. Juliana Basko-Plluska | 10 of 10 | 1442 | 4.9 |
| 2 | Premier Dermatology - Naperville | 9 of 10 | 1384 | 4.6 |
| 3 | Bharati Chittineni, MD, FAAD | 9 of 10 | 579 | 4.8 |
Plastic surgery
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Dino Mendez Plastic Surgery - Naperville | 10 of 10 | 365 | 5 |
| 2 | Center for Cosmetic & Laser Surgery | 9 of 10 | 264 | 4.8 |
| 3 | Contour Plastic Surgery and MedSpa | Revive | 9 of 10 | 224 | 4.8 |