Max Mood Barbershop Naperville turns up twice in this section: among the barbershops and among the hair salons someone searching in Naperville, IL is shown. In both lists it had answered 9 of its 10 most recent reviews, on a listing carrying 613 reviews. Among the hair salons it sits beside Tricoci Salon & Spa - Naperville, which had answered 10 of 10 on a listing of 531 reviews, and Charizma Salon & Spa, which had answered 3 of 10 on a listing of 538.
The nail salons we read hold the biggest review counts in this section. The three most-reviewed carry 1,062, 903 and 797 reviews. Nail Lounge, the listing with 903, had answered 8 of its 10 most recent reviews. Athena Nail Spa had answered 10 of 10 on a listing of 558, and Glo Nail Lounge had answered 3 of 10 on a listing of 510. Among the barbershops, the three most-reviewed carry 677, 613 and 497 reviews; Max Mood is the 613, and Master Cuts Naperville, at 497, had answered 1 of 10.
Measured over the whole history of each listing, the median barbershop we read carries 240 reviews and a 4.9 rating, the median hair salon 209 reviews and a 4.8, and the median nail salon 192.5 reviews and a 4.7. We read 20 businesses in each of these three trades. The names above are the ones answering the most of their recent reviews; these figures say nothing about how the rest of the businesses we read handle theirs.
For a yardstick, the typical business measured in this catchment answered 74% of its recent reviews, across 63 businesses measured. That figure covers the same recent handful of reviews as the answered counts above, not the lifetime totals in the previous paragraph. A reply is the one part of a review you write, and in this section it is the one number an owner sets directly.
What to do about it
If you cut hair, run a barbershop or do nails here, the reference points on this page are concrete: 10 of 10 at Tricoci Salon & Spa - Naperville and Athena Nail Spa, 9 of 10 at Max Mood Barbershop Naperville, 8 of 10 at Nail Lounge, and 74% for the typical business measured in this catchment. Open your own listing, take your 10 most recent reviews, and count how many carry a reply from you. That count compares directly with every answered figure above.
If yours falls short, answer the recent ones first, then make replying a small weekly habit rather than an occasional batch. Keep each reply short and specific to what the customer wrote: the service, the stylist or barber they named, the detail they mentioned. Never argue with a review in public, and never offer anything in exchange for one.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Max Mood Barbershop Naperville | 9 of 10 | 613 | 4.8 |
| 2 | Master Cuts Naperville | 1 of 10 | 497 | 4.9 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Tricoci Salon & Spa - Naperville | 10 of 10 | 531 | 4.4 |
| 2 | Max Mood Barbershop Naperville | 9 of 10 | 613 | 4.8 |
| 3 | Charizma Salon & Spa | 3 of 10 | 538 | 4.9 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Athena Nail Spa | 10 of 10 | 558 | 4.7 |
| 2 | Nail Lounge | 8 of 10 | 903 | 4.6 |
| 3 | Glo Nail Lounge | 3 of 10 | 510 | 4.5 |