Pets in Naperville, IL

We read 60 businesses across 3 trades — the businesses someone searching in Naperville, IL is shown — and recorded what their Google reviews look like.

One name appears twice in this section. PetSuites Naperville is among the businesses answering the most of their recent reviews in both pet grooming and pet boarding, having replied to 7 of its 10 most recent reviews. We read 20 businesses in each of three pet trades, grooming, boarding and veterinarians, drawn from the businesses someone searching in Naperville, IL is shown. Across the 63 businesses we measured in this catchment, the typical one answered 74% of its recent reviews.

Among the 20 groomers we read, PurrFurred Pet Styling - Naperville had answered all 10 of its most recent reviews, and it also carries the most reviews of any groomer we read, at 544. EarthWise Pet answered 7 of 10, on a listing of 455 reviews. Over each listing's whole history, the median groomer we read carries 127 reviews, and the median rating is 4.9.

In pet boarding, Paws In Paradise answered 10 of its 10 most recent reviews, on a listing of 143. The Gold Leash Pet Hotel & Daycare, which carries the most reviews of the boarding businesses we read at 375, is also among the repliers, having answered 3 of its most recent 10. Over the whole listing history, the median boarding business we read carries 61.5 reviews and a 4.9 median rating.

The veterinarians we read carry more reviews at the median than the other two pet trades here: 216, against 127 for groomers and 61.5 for boarding, with a median rating of 4.7. The three most-reviewed vets we read carry 1,516, 943 and 739 reviews. Those three are also the vets answering the most of their recent reviews: Danada Veterinary Hospital answered 10 of 10, Springbrook Animal Care Center 9 of 10, and Naperville Animal Hospital, the most-reviewed vet we read at 1,516, answered 6 of 10.

What to do about it

If you groom, board or treat pets, open your listing and count how many of your 10 most recent reviews carry a reply from you. Set that count beside the figures above: PurrFurred Pet Styling - Naperville, Paws In Paradise and Danada Veterinary Hospital each answered 10 of 10, and the typical business we measured in this catchment answered 74% of its recent reviews.

Of everything in that exchange, the reply is the only part you write. Answer each new review in your own words, and mention the pet or the service when the reviewer did. Thank the people who left five stars as plainly as you address the ones who raised a problem. Where a review describes something that went wrong, say what you did about it and how to reach you directly. Keep replies short enough that you will actually write the next one.

Pet grooming

#BusinessAnsweredReviewsRating
1PurrFurred Pet Styling - Naperville10 of 105444.9
2EarthWise Pet7 of 104554.9
3PetSuites Naperville7 of 101924.2

Pet boarding

#BusinessAnsweredReviewsRating
1Paws In Paradise10 of 101434.6
2PetSuites Naperville7 of 101924.2
3The Gold Leash Pet Hotel & Daycare3 of 103754.9

Veterinarians

#BusinessAnsweredReviewsRating
1Danada Veterinary Hospital10 of 107394.9
2Springbrook Animal Care Center9 of 109434.5
3Naperville Animal Hospital6 of 1015164.3

How it works

  1. Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
  2. Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
  3. Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
  4. Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.

What you get

Your review page

A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.

Reviews handled

Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.

Local standing

Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.

What pets businesses around Naperville, IL do with their reviews
TradeMedian reviewsBest answeredYou
Pet grooming12710 of 10the audit fills this in
Pet boarding61.510 of 10the audit fills this in
Veterinarians21610 of 10the audit fills this in
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