One name appears twice in this section. PetSuites Naperville is among the businesses answering the most of their recent reviews in both pet grooming and pet boarding, having replied to 7 of its 10 most recent reviews. We read 20 businesses in each of three pet trades, grooming, boarding and veterinarians, drawn from the businesses someone searching in Naperville, IL is shown. Across the 63 businesses we measured in this catchment, the typical one answered 74% of its recent reviews.
Among the 20 groomers we read, PurrFurred Pet Styling - Naperville had answered all 10 of its most recent reviews, and it also carries the most reviews of any groomer we read, at 544. EarthWise Pet answered 7 of 10, on a listing of 455 reviews. Over each listing's whole history, the median groomer we read carries 127 reviews, and the median rating is 4.9.
In pet boarding, Paws In Paradise answered 10 of its 10 most recent reviews, on a listing of 143. The Gold Leash Pet Hotel & Daycare, which carries the most reviews of the boarding businesses we read at 375, is also among the repliers, having answered 3 of its most recent 10. Over the whole listing history, the median boarding business we read carries 61.5 reviews and a 4.9 median rating.
The veterinarians we read carry more reviews at the median than the other two pet trades here: 216, against 127 for groomers and 61.5 for boarding, with a median rating of 4.7. The three most-reviewed vets we read carry 1,516, 943 and 739 reviews. Those three are also the vets answering the most of their recent reviews: Danada Veterinary Hospital answered 10 of 10, Springbrook Animal Care Center 9 of 10, and Naperville Animal Hospital, the most-reviewed vet we read at 1,516, answered 6 of 10.
What to do about it
If you groom, board or treat pets, open your listing and count how many of your 10 most recent reviews carry a reply from you. Set that count beside the figures above: PurrFurred Pet Styling - Naperville, Paws In Paradise and Danada Veterinary Hospital each answered 10 of 10, and the typical business we measured in this catchment answered 74% of its recent reviews.
Of everything in that exchange, the reply is the only part you write. Answer each new review in your own words, and mention the pet or the service when the reviewer did. Thank the people who left five stars as plainly as you address the ones who raised a problem. Where a review describes something that went wrong, say what you did about it and how to reach you directly. Keep replies short enough that you will actually write the next one.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | PurrFurred Pet Styling - Naperville | 10 of 10 | 544 | 4.9 |
| 2 | EarthWise Pet | 7 of 10 | 455 | 4.9 |
| 3 | PetSuites Naperville | 7 of 10 | 192 | 4.2 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Paws In Paradise | 10 of 10 | 143 | 4.6 |
| 2 | PetSuites Naperville | 7 of 10 | 192 | 4.2 |
| 3 | The Gold Leash Pet Hotel & Daycare | 3 of 10 | 375 | 4.9 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Danada Veterinary Hospital | 10 of 10 | 739 | 4.9 |
| 2 | Springbrook Animal Care Center | 9 of 10 | 943 | 4.5 |
| 3 | Naperville Animal Hospital | 6 of 10 | 1516 | 4.3 |