New Hope Tattoo had answered 9 of its 10 most recent Google reviews. That is the standout figure among the tattoo studios someone searching in Naperville, IL is shown. We read 20 of those studios, and New Hope Tattoo is one of two we can name that had answered a recent review. The other is TATTOO HOUSE, which had answered 1 of its 10 most recent.
The listings themselves carry weight. The median tattoo studio we read holds a 4.9 rating on 81 Google reviews. The three most-reviewed studios we read carry 593, 518 and 492 reviews, and the 593 belongs to TATTOO HOUSE. New Hope Tattoo's listing carries 353. A median is one number, though: it says where the middle studio sits, not how the other studios we read compare with it.
Those two kinds of figure come from different windows, and they should not be read together. The reply counts look only at the 10 most recent reviews on each listing. The review totals and the 4.9 rating count every review a listing has collected. A studio's reply count describes its latest handful of reviews and nothing more.
For a wider reference point, a typical business we measured in the Naperville catchment had answered 74% of its recent reviews, across the 63 businesses measured here. That is a benchmark for this catchment, not a figure for tattoo studios. For the studios in this section, we can name New Hope Tattoo at 9 of 10 and TATTOO HOUSE at 1 of 10, and those two figures are what we can report.
What to do about it
Open your listing and look at your 10 most recent reviews. Count how many carry a reply from you. New Hope Tattoo's count is 9 of 10, on a listing with 353 reviews. The 74% benchmark for the businesses measured in this catchment is a second number to hold yours against.
A reply does not need to be long. Thank the person by name, mention the piece or the artist if they did, and answer any question or complaint plainly. A reply is the one part of that exchange you write, and it sits under the review it answers. Start with the newest review that has no reply and work back through the rest of your last 10.
Tattoo studios
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | New Hope Tattoo | 9 of 10 | 353 | 4.9 |
| 2 | TATTOO HOUSE | 1 of 10 | 593 | 4.9 |