Food & drink in Naperville, IL

We read 120 businesses across 6 trades — the businesses someone searching in Naperville, IL is shown — and recorded what their Google reviews look like.

Among the bakeries someone searching in Naperville, IL is shown, Noelli's had answered 10 of its 10 most recent reviews. Every one. Cinnaholic answered 7 of 10 and DeEtta's Bakery 2 of 10. Those are the three bakeries answering the most out of the 20 we read, and they are the only ones we can speak for. The median bakery we read carries 117.5 reviews and a 4.8 median rating.

The coffee shops show a similar pair at the top. Sweetwaters Coffee & Tea and Delah Coffee Naperville each answered 9 of their 10 most recent reviews, on listings of 545 and 500 reviews. Both also appear among the cafés we read, where Colonial Cafe - Naperville answered 5 of 10. Qamaria Yemeni Coffee Shop, whose listing holds 789 reviews, had also replied to a recent review: 1 of 10. The median coffee shop we read carries 161 reviews; the median café, 253.

Restaurants carry far heavier listings. The median restaurant we read holds 809.5 reviews, and the three most-reviewed hold 3,996, 3,614 and 3,571. The first of those is Lazy Dog Restaurant & Bar, and on its most recent reviews it answered 8 of 10. La Sorella di Francesca, with 2,781 reviews on its listing, answered 7 of 10. Colonial Cafe - Naperville answered 5 of 10 here too. Lazy Dog is also the one bar named as answering recent reviews, among bars whose most-reviewed listing carries 10,613 reviews and whose median sits at 527.5.

Food trucks carry the smallest listings in this section, at a median of 59.5 reviews, though the most-reviewed holds 1,991. Da Pizza Company – Pizzeria & Food Trucks, with 202 reviews, answered 2 of its 10 most recent. For a reference point, the reply benchmark measured here, over 63 businesses, is 74%: the share of recent reviews a typical measured business answered.

What to do about it

Open your listing and count how many of your last 10 reviews carry a reply from you. Then put that number beside the ones on this page: Noelli's at 10 of 10, Sweetwaters Coffee & Tea and Delah Coffee Naperville at 9 of 10, Lazy Dog Restaurant & Bar at 8 of 10 on a listing of 3,996 reviews. The benchmark measured here is 74%.

If you are below that, the fix is plain work, not a campaign. Reply to each new review, good or bad, in a sentence or two that sounds like you: thank the person, mention what they mentioned, and where something went wrong, say what you are doing about it. Keep it short and specific. A reply is the one part of that exchange you write, and it sits on your listing under your name.

Restaurants

#BusinessAnsweredReviewsRating
1Lazy Dog Restaurant & Bar8 of 1039964.5
2La Sorella di Francesca7 of 1027814.8
3Colonial Cafe - Naperville5 of 1016624.5

Cafés

#BusinessAnsweredReviewsRating
1Sweetwaters Coffee & Tea9 of 105454.5
2Delah Coffee Naperville9 of 105004.7
3Colonial Cafe - Naperville5 of 1016624.5

Coffee shops

#BusinessAnsweredReviewsRating
1Sweetwaters Coffee & Tea9 of 105454.5
2Delah Coffee Naperville9 of 105004.7
3Qamaria Yemeni Coffee Shop1 of 107894.5

Bars

#BusinessAnsweredReviewsRating
1Lazy Dog Restaurant & Bar8 of 1039964.5

Bakeries

#BusinessAnsweredReviewsRating
1Noelli's10 of 103274.9
2Cinnaholic7 of 104294.4
3DeEtta's Bakery2 of 107894.7

Food trucks

#BusinessAnsweredReviewsRating
1Da Pizza Company – Pizzeria & Food Trucks2 of 102024.8

How it works

  1. Run the free audit. We read your public Google reviews and replies and send you the numbers: reply rate, the reviews still waiting for an answer, and the oldest of them — with the table on this page to put them beside.
  2. Claim your page. Pick your listing, and your QR card and short link are ready to print — from your own phone, no onboarding call.
  3. Get the weekly email. Every new review with its reply drafted, private feedback that came in, and the short list of what to fix on your listing and site.
  4. Approve, and that’s it. You press approve on the replies you like. The rest — the card, the page, the measuring — runs on its own.

What you get

Your review page

A printed QR card and a short link that open every review option — Google, Tripadvisor, Facebook — capture the customer’s email, and give an unhappy customer a private word first. About four minutes to a printable QR.

Reviews handled

Every new review on your platforms, with the reply drafted in your voice, in one weekly email. Negative ones first. You approve, edit or skip; nothing posts without you.

Local standing

Where you rank around your shop, what competitors are doing, what changed on your listing — with the exact fix for each. Recommendations can lead to better rankings and more visibility; no tool can promise a position, including ours.

What food & drink businesses around Naperville, IL do with their reviews
TradeMedian reviewsBest answeredYou
Restaurants809.58 of 10the audit fills this in
Cafés2539 of 10the audit fills this in
Coffee shops1619 of 10the audit fills this in
Bars527.58 of 10the audit fills this in
Bakeries117.510 of 10the audit fills this in
Food trucks59.52 of 10the audit fills this in
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