Among the bakeries someone searching in Naperville, IL is shown, Noelli's had answered 10 of its 10 most recent reviews. Every one. Cinnaholic answered 7 of 10 and DeEtta's Bakery 2 of 10. Those are the three bakeries answering the most out of the 20 we read, and they are the only ones we can speak for. The median bakery we read carries 117.5 reviews and a 4.8 median rating.
The coffee shops show a similar pair at the top. Sweetwaters Coffee & Tea and Delah Coffee Naperville each answered 9 of their 10 most recent reviews, on listings of 545 and 500 reviews. Both also appear among the cafés we read, where Colonial Cafe - Naperville answered 5 of 10. Qamaria Yemeni Coffee Shop, whose listing holds 789 reviews, had also replied to a recent review: 1 of 10. The median coffee shop we read carries 161 reviews; the median café, 253.
Restaurants carry far heavier listings. The median restaurant we read holds 809.5 reviews, and the three most-reviewed hold 3,996, 3,614 and 3,571. The first of those is Lazy Dog Restaurant & Bar, and on its most recent reviews it answered 8 of 10. La Sorella di Francesca, with 2,781 reviews on its listing, answered 7 of 10. Colonial Cafe - Naperville answered 5 of 10 here too. Lazy Dog is also the one bar named as answering recent reviews, among bars whose most-reviewed listing carries 10,613 reviews and whose median sits at 527.5.
Food trucks carry the smallest listings in this section, at a median of 59.5 reviews, though the most-reviewed holds 1,991. Da Pizza Company – Pizzeria & Food Trucks, with 202 reviews, answered 2 of its 10 most recent. For a reference point, the reply benchmark measured here, over 63 businesses, is 74%: the share of recent reviews a typical measured business answered.
What to do about it
Open your listing and count how many of your last 10 reviews carry a reply from you. Then put that number beside the ones on this page: Noelli's at 10 of 10, Sweetwaters Coffee & Tea and Delah Coffee Naperville at 9 of 10, Lazy Dog Restaurant & Bar at 8 of 10 on a listing of 3,996 reviews. The benchmark measured here is 74%.
If you are below that, the fix is plain work, not a campaign. Reply to each new review, good or bad, in a sentence or two that sounds like you: thank the person, mention what they mentioned, and where something went wrong, say what you are doing about it. Keep it short and specific. A reply is the one part of that exchange you write, and it sits on your listing under your name.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Lazy Dog Restaurant & Bar | 8 of 10 | 3996 | 4.5 |
| 2 | La Sorella di Francesca | 7 of 10 | 2781 | 4.8 |
| 3 | Colonial Cafe - Naperville | 5 of 10 | 1662 | 4.5 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Sweetwaters Coffee & Tea | 9 of 10 | 545 | 4.5 |
| 2 | Delah Coffee Naperville | 9 of 10 | 500 | 4.7 |
| 3 | Colonial Cafe - Naperville | 5 of 10 | 1662 | 4.5 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Sweetwaters Coffee & Tea | 9 of 10 | 545 | 4.5 |
| 2 | Delah Coffee Naperville | 9 of 10 | 500 | 4.7 |
| 3 | Qamaria Yemeni Coffee Shop | 1 of 10 | 789 | 4.5 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Lazy Dog Restaurant & Bar | 8 of 10 | 3996 | 4.5 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Noelli's | 10 of 10 | 327 | 4.9 |
| 2 | Cinnaholic | 7 of 10 | 429 | 4.4 |
| 3 | DeEtta's Bakery | 2 of 10 | 789 | 4.7 |
Food trucks
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Da Pizza Company – Pizzeria & Food Trucks | 2 of 10 | 202 | 4.8 |