Among the barbershops someone searching in Northbrook, IL is shown, the shop that had answered the most of its recent reviews had answered 3 of 10. That is Northbrook Barber Shop, with 243 reviews on its listing; LUI’S Barber Shop On Willow, with 292, had answered 2 of its 10 most recent. Those two figures describe those two shops only, not the rest of the 20 barbershops we read.
The salon leaders look different. Among the 20 hair salons we read, Charles Ifergan Salon - Deerfield had answered 10 of its 10 most recent reviews, Tricoci Salon & Spa - Deerfield 9 of 10 and Vuitton Salon 8 of 10. Among the 20 nail salons, Josie Nail Spa answered 10 of 10, 312 Nails & Spa Northbrook 9 of 10 and Pala Nails & spa 8 of 10. These figures describe those named businesses only; we are not describing the rest of either trade.
The reply figures above cover each business's most recent 10 reviews. The listing totals are a separate measure, covering each listing's whole history. The median barbershop we read carries 66 reviews, the median hair salon 94 and the median nail salon 61. The largest listing among the businesses in this section, at 982 reviews, is a nail salon; the most-reviewed hair salon carries 503 and the most-reviewed barbershop 447. The median rating is 4.8 for both barbershops and hair salons, and 4.6 for nail salons.
For a wider reference point, we measured replies for 57 businesses in this catchment, and the typical one had answered 75% of its recent reviews.
What to do about it
If you cut hair here, note the figure: among the barbershops we read, answering 3 of the last 10 reviews was enough to be the barbershop answering the most. A shop that replies to each new review, in its own words, would be answering more of its last 10 than that.
If you run a hair or nail salon, the named leaders are answering 8, 9 or 10 of their last 10. Start with your own most recent 10 reviews, count how many carry a reply, and answer the ones that do not. Keep each reply short and specific to what the customer said, thank people for the good ones, and for a critical one say plainly what you heard and how to reach you. A reply is the one part of a review you write, and it sits on your listing beside the review itself.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Northbrook Barber Shop | 3 of 10 | 243 | 4.7 |
| 2 | LUI’S Barber Shop On Willow | 2 of 10 | 292 | 4.9 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Charles Ifergan Salon - Deerfield | 10 of 10 | 134 | 4.7 |
| 2 | Tricoci Salon & Spa - Deerfield | 9 of 10 | 208 | 4.6 |
| 3 | Vuitton Salon | 8 of 10 | 349 | 4.9 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Josie Nail Spa | 10 of 10 | 281 | 4.7 |
| 2 | 312 Nails & Spa Northbrook | 9 of 10 | 193 | 4.3 |
| 3 | Pala Nails & spa | 8 of 10 | 182 | 4.9 |