One name carries this section. Among the dentists we read, Western Dental & Orthodontics answered 10 of its last 10 reviews. Among the orthodontists, a listing under the same name and with the same review count, 547, also answered 10 of 10. A second listing under that name, carrying 392 reviews, answered 7 of its last 10. Western Dental & Orthodontics appears among both the dentists and the orthodontists named here.
We read 20 dentists and 20 orthodontists among the businesses someone searching in Oakland, CA is shown. The median dentist we read carries 156 Google reviews; the median orthodontist carries 98. The three most-reviewed dentists carry 640, 547 and 488 reviews, and the three most-reviewed orthodontists carry 640, 552 and 547. The median rating is 4.8 in both trades. Those are midpoints of whole listing histories, and they say nothing about whether anyone has replied.
Alameda Pediatric Dentistry & Orthodontics is also answering its reviews: 2 of its last 10. Its listing carries 552 reviews in total, which puts it among the three most-reviewed orthodontists we read. Those are the three reply figures this section can credit by name, and each belongs to one listing, not to a trade.
The benchmark measured here puts a typical measured business at 68% of its recent reviews answered. That figure comes from 35 businesses across all trades together, not dental practices alone. We can't say how many of the other dentists and orthodontists we read had answered any review, so nothing here describes them. What it does show is that a reply to every one of the last 10 reviews is something a named listing in these results has done.
What to do about it
Look at your last 10 reviews on your listing and count the ones you have replied to. That is the same measure behind every reply figure above: Western Dental & Orthodontics at 10 of 10 on one listing and 7 of 10 on another, and Alameda Pediatric Dentistry & Orthodontics at 2 of 10. Start with the newest review and work back, one reply at a time.
A reply does not have to be long. Thank the patient, keep every detail of their care out of it, even if they wrote about it themselves, and sign it from the practice. The median dentist we read carries 156 reviews and the median orthodontist 98. A reply is the one part of that page you write.
Dentists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Western Dental & Orthodontics | 10 of 10 | 547 | 3 |
Orthodontists
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Western Dental & Orthodontics | 10 of 10 | 547 | 3 |
| 2 | Western Dental & Orthodontics | 7 of 10 | 392 | 3.1 |
| 3 | Alameda Pediatric Dentistry & Orthodontics | 2 of 10 | 552 | 4.9 |