Among the spa and aesthetics businesses someone searching in Oakland, CA is shown, the median ratings sit near the top of the scale. The median weight-loss clinic we read is rated 5; the median med spa, IV therapy business and plastic surgery practice are each rated 4.9, dermatology 4.75 and day spas 4.55. Day spas carry the biggest median review count of the six trades in this section, at 111 reviews, against 61 for plastic surgery, 56.5 for med spas, 55.5 for dermatology, 51.5 for IV therapy and 45 for weight-loss clinics. We read 20 businesses in each trade.
Among the day spas, Cocoon Day Spa Oakland - Rockridge answered 10 of its last 10 reviews and Kume Spa - Grand Avenue answered 8 of 10. Simply Green Day Spa answered 1 of its last 10. Among the med spas, Mosaic Skin Studio - OAK answered 10 of 10, while NakedMD Med Spa Walnut Creek and Nubo Med Spa and Wellness each answered 9 of 10.
In IV therapy, East Bay Endosurgery Center answered 10 of 10 and Refine Anti-Aging Medicine and Aesthetics 6 of 10. Among the weight-loss clinics, Impact Fitness Oakland answered 10 of 10. Among the plastic surgery practices, Sieber Plastic Surgery - David Sieber M.D. answered 10 of 10 and Blackhawk Plastic Surgery & MedSpa 2 of 10.
Dermatology is the one trade in this section without a 10 of 10 among the businesses we could measure. The practice answering the most of its last 10 reviews was NorCal Dermatology Group, at 2 of 10; Bay Area Cosmetic Dermatology answered 1 of 10. Separately, on whole-listing totals, the three most-reviewed dermatology listings we read carry 849, 638 and 533 reviews. For comparison, the benchmark measured here is 68%: the share of recent reviews a typical measured business answered, across 35 businesses from all trades together, not spa and aesthetics alone.
What to do about it
Count the replies on your last 10 Google reviews. The reply figures above were counted exactly that way. In five of the six trades in this section, one of the businesses named answered 10 of 10: Cocoon Day Spa Oakland - Rockridge, Mosaic Skin Studio - OAK, East Bay Endosurgery Center, Impact Fitness Oakland and Sieber Plastic Surgery - David Sieber M.D.
If your count is lower, the fix is a habit rather than a project: when a new review arrives, reply with a sentence or two that responds to what the reviewer actually said. For med spas, dermatology and plastic surgery practices, keep the reply general and thank the reviewer without confirming they were a patient or naming any treatment. In dermatology, the highest reply figure we could measure was 2 of 10, so a practice answering 3 of its last 10 would already be above every dermatology figure in this section.
Day spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Cocoon Day Spa Oakland - Rockridge | 10 of 10 | 316 | 4.7 |
| 2 | Kume Spa - Grand Avenue | 8 of 10 | 313 | 4 |
| 3 | Simply Green Day Spa | 1 of 10 | 850 | 4.7 |
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Mosaic Skin Studio - OAK | 10 of 10 | 128 | 4.9 |
| 2 | NakedMD Med Spa Walnut Creek | 9 of 10 | 618 | 4.9 |
| 3 | Nubo Med Spa and Wellness | 9 of 10 | 351 | 4.9 |
IV therapy
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | East Bay Endosurgery Center | 10 of 10 | 331 | 4.8 |
| 2 | Refine Anti-Aging Medicine and Aesthetics | 6 of 10 | 120 | 4.7 |
Weight-loss clinics
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Impact Fitness Oakland | 10 of 10 | 86 | 5 |
Dermatology
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | NorCal Dermatology Group | 2 of 10 | 467 | 4.5 |
| 2 | Bay Area Cosmetic Dermatology | 1 of 10 | 849 | 4.8 |
Plastic surgery
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Sieber Plastic Surgery - David Sieber M.D. | 10 of 10 | 206 | 5 |
| 2 | Blackhawk Plastic Surgery & MedSpa | 2 of 10 | 452 | 4.8 |