Among the restaurants, cafés, bars, bakeries and food trucks someone searching in Oakland, CA is shown, we found no owner reply to any recent review. We read 20 businesses in each of those trades, and in each one not a single business had answered any of its most recent reviews. That holds for every one of those five trades on its own, not as an average across them.
The one business named in this section is a coffee shop. Among the coffee shops we read, Delah Coffee answered 7 of its last 10 reviews. Its listing carries 500 reviews in total. Delah Coffee is credited here for answering; we can name no other food and drink business.
The listings themselves are not small. The median restaurant we read carries 373 reviews, and the most-reviewed carries 1,777. Among the bakeries the median is 170, and the top listing carries 1,867, the largest among the food and drink businesses in this section. The median café we read carries 151 reviews, the median bar and the median food truck 123 each, and the median coffee shop 89.5. Median ratings are 4.6 for restaurants and cafés, 4.55 for coffee shops, and 4.5 for bars, bakeries and food trucks. Those counts and ratings cover each listing's whole history; the reply figures above cover only each business's most recent reviews.
The benchmark measured here is 68: a typical measured business answered 68% of its recent reviews, measured across 35 businesses. That figure is measured across all trades together, not food and drink alone. Set beside it, the food and drink trades read here show one named coffee shop answering and five trades where we found no reply at all.
What to do about it
If you run a restaurant, café, bar, bakery or food truck, the listings we read in your trade carry no recent owner replies, so any reply you write would make your listing differ from every one of them. Start by opening your listing and counting how many of your last 10 reviews carry a reply. Every reply figure on this page is counted the same way.
For a coffee shop, Delah Coffee's 7 of 10 is one concrete mark; the benchmark measured here, 68, is another. Then answer each new review: thank the person by name, respond to the specific thing they mentioned, and keep it to a few plain sentences. Do the same for a critical review, calmly and without arguing. A reply is the one part of that exchange you write.
Restaurants
We read 20 restaurants businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Cafés
We read 20 cafés businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Delah Coffee | 7 of 10 | 500 | 4.6 |
Bars
We read 20 bars businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Bakeries
We read 20 bakeries businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Food trucks
We read 20 food trucks businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.