Among the bakeries someone searching in Walnut Creek, CA is shown, Boudin SF answered 10 of its last 10 reviews, Brioche de Paris 8 of 10 and A Sweet Affair Bakery 5 of 10. Brioche de Paris appears among both the bakeries and the coffee shops named here, at 8 of 10 in each. We read 20 bakeries; the median one carries 153 reviews and a 4.5 rating, and the most-reviewed carries 682.
Restaurants are the larger listings. The median restaurant we read carries 402 reviews and a 4.4 rating; the most-reviewed carries 1,514. Jack in the Box answered 10 of its last 10 reviews. Its listing holds 996 reviews. Among the other restaurants named, 1515 Restaurant answered 4 of 10 and Rooftop Restaurant & Bar 2 of 10. Jack in the Box also appears among the cafés named here, at the same 10 of 10.
Among the 20 bars we read, the median listing carries 299 reviews and a 4.3 rating. Rooftop Restaurant & Bar answered 2 of its last 10 reviews. Its listing, at 1,314 reviews, is the most-reviewed bar listing we read. The cafés and coffee shops we read sit at smaller medians, 152 and 165 reviews, each with a median rating of 4.7. Among the coffee shops, Brioche de Paris answered 8 of its last 10.
For comparison, the benchmark measured here: a typical measured business answered 77% of its recent reviews, across 42 businesses. That figure is measured across all trades together, not food and drink alone, so it describes the catchment's businesses as a whole rather than any one of these five trades.
What to do about it
Pull up your listing and count how many of your last 10 reviews have a reply from you. Every reply figure on this page is counted the same way. Among the businesses named in this section, Boudin SF and Jack in the Box answered 10 of 10, and Brioche de Paris 8 of 10. The benchmark measured here, across all trades together, is 77%.
If your count is lower than you expected, start with the next review that comes in and answer it, then the one after. Keep replies short and specific to what the customer said: the dish, the coffee, the visit. The review is the customer's; the reply is the part you write. Check the same last 10 again after a few more reviews have come in, and see where your own number sits against the figures here.
Restaurants
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Jack in the Box | 10 of 10 | 996 | 3.8 |
| 2 | 1515 Restaurant | 4 of 10 | 709 | 4.2 |
| 3 | Rooftop Restaurant & Bar | 2 of 10 | 1314 | 4.2 |
Cafés
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Jack in the Box | 10 of 10 | 996 | 3.8 |
Coffee shops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Brioche de Paris | 8 of 10 | 390 | 4.3 |
Bars
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Rooftop Restaurant & Bar | 2 of 10 | 1314 | 4.2 |
Bakeries
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Boudin SF | 10 of 10 | 489 | 3.8 |
| 2 | Brioche de Paris | 8 of 10 | 390 | 4.3 |
| 3 | A Sweet Affair Bakery | 5 of 10 | 521 | 4.4 |