Civic Feline Clinic appears among both the groomers and the veterinarians named here, and in both it answered 8 of its last 10 reviews. Its listing carries 644 reviews, the most among the pet groomers we read and the second-highest among the veterinarians, where the most-reviewed listing carries 1,215.
The three trades in this section carry very different amounts of review history. Of the 20 veterinarians we read among the businesses someone searching in Walnut Creek, CA is shown, the median carries 186 reviews. The median groomer we read carries 47.5, and the median boarding business 34.5, with the most-reviewed boarding listing at 342. The median rating is 4.8 for the groomers and the boarding businesses we read, and 4.7 for the veterinarians. Those are single middle values; they say nothing about how any one listing looks.
Reply figures count only each business's most recent 10 reviews, not its whole history. Among the boarding businesses, Camp Bow Wow Diablo Valley answered 10 of its last 10, on a listing of 342 reviews, and Hound Lounge answered 9 of 10, on a listing of 111. Among the groomers, Woof Gang Bakery & Grooming Walnut Creek answered 10 of 10, on a listing of 131.
Among the veterinarians named here, Civic Feline Clinic's 8 of 10 is the highest figure. Walnut Creek Veterinary Hospital answered 7 of 10 on a listing of 386 reviews, and Lafayette Animal Hospital answered 5 of 10 on a listing of 476. The benchmark measured here is 77% of recent reviews answered by a typical business, measured across 42 businesses in all trades together, not pet businesses alone.
What to do about it
Go to your listing and count your replies under your last 10 reviews. The reply figures above were counted exactly that way. The benchmark measured here is 77%, a figure taken across all trades together rather than pet businesses alone. Among the businesses named in this section, Camp Bow Wow Diablo Valley and Woof Gang Bakery & Grooming Walnut Creek each answered 10 of 10.
If your count is lower, reply to each new review, including the short ones and the ones below 5 stars. Thank the person for what they mention, whether a groom, a stay or a visit, and keep it to 2 or 3 sentences. A reply is the one part of that exchange you write, and it sits on your listing beside the review it answers.
Pet grooming
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Woof Gang Bakery & Grooming Walnut Creek | 10 of 10 | 131 | 4.8 |
| 2 | Civic Feline Clinic | 8 of 10 | 644 | 4.8 |
Pet boarding
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Camp Bow Wow Diablo Valley | 10 of 10 | 342 | 4.8 |
| 2 | Hound Lounge | 9 of 10 | 111 | 4.7 |
| 3 | Dogs Will Play | 1 of 10 | 85 | 4.7 |
Veterinarians
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Civic Feline Clinic | 8 of 10 | 644 | 4.8 |
| 2 | Walnut Creek Veterinary Hospital | 7 of 10 | 386 | 4.8 |
| 3 | Lafayette Animal Hospital | 5 of 10 | 476 | 4.8 |