The clearest pattern in this section belongs to nail salons. Among the nail salons someone searching in Walnut Creek, CA is shown, 2 Hearts Nail Spa, The Lounge Nail Spa and Smiley Nail Spa each answered 10 of their last 10 reviews. Their listings carry 371, 339 and 199 reviews. We read 20 nail salons; the median one carries 64.5 reviews and has a median rating of 4.6, and the three most-reviewed carry 371, 345 and 339.
Among the hair salons we could measure, Limón Salon answered 10 of its last 10 reviews on a listing of 774, and Madison Reed Hair Color Bar Walnut Creek answered 9 of its last 10 on a listing of 191. The most-reviewed hair salon we read carries 1,376 reviews; the median one carries 77.5, with a median rating of 4.9.
The barbershop figures look different from both of those trades. Among the barbershops we could measure, the highest reply figure belongs to Walnut Creek Barber Shop, which answered 1 of its last 10 reviews on a listing of 188. The median barbershop we read carries 81 reviews and has a median rating of 4.95; the three most-reviewed carry 323, 302 and 247.
For comparison, the benchmark measured here is 77: the share of recent reviews a typical measured business answered, across 42 businesses, measured across all trades together. Two different windows sit in this section. The reply figures count only each business's most recent reviews. The review totals and ratings cover each listing's whole history.
What to do about it
Start with your own listing: count how many of your last 10 reviews have your reply under them. Every reply figure on this page is counted the same way. Among the nail salons, 2 Hearts Nail Spa, The Lounge Nail Spa and Smiley Nail Spa are each at 10 of 10; among the hair salons, Limón Salon is at 10 and Madison Reed Hair Color Bar Walnut Creek at 9. Among the barbershops, the highest figure we could measure is 1 of 10, so a barber who answers the next 10 reviews posted would show a higher figure than any barbershop we could measure.
A reply does not need to be long. Thank the person by name where they gave one, mention the cut, colour or set they had done, and answer a complaint with what you will do about it. You do not write the review, but you do write the reply.
Barbershops
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Walnut Creek Barber Shop | 1 of 10 | 188 | 4.7 |
Hair salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Limón Salon | 10 of 10 | 774 | 4.9 |
| 2 | Madison Reed Hair Color Bar Walnut Creek | 9 of 10 | 191 | 4.1 |
Nail salons
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | 2 Hearts Nail Spa | 10 of 10 | 371 | 4.8 |
| 2 | The Lounge Nail Spa | 10 of 10 | 339 | 4.6 |
| 3 | Smiley Nail Spa | 10 of 10 | 199 | 4.7 |