Two trades in this section show no replies at all. Among the 20 day spas and the 20 dermatology practices we read for someone searching in Walnut Creek, CA, not one business had answered any of its recent reviews. These are not empty listings. The median dermatology practice we read carries 119 reviews, and the most-reviewed carries 1,594, the largest listing among the spa and aesthetics businesses in this section. The median day spa we read carries 60 reviews, and the most-reviewed day spa carries 673.
The med spas the same searcher is shown include owners who do answer. NakedMD Med Spa Walnut Creek answered 9 of its last 10 reviews; its listing carries 618 reviews in total. Revive Med Spa - Walnut Creek also answered 9 of its last 10, and SkinSpirit Walnut Creek answered 7 of 10. The median med spa we read carries 91.5 reviews and a median rating of 4.9.
Among the weight-loss clinics, Pound Melters Medical Weight Loss Clinic Concord, Center for Anti-Aging and Weight Loss and Cambiati Wellness Programs each answered 10 of their last 10 reviews. Across their whole history, those three listings carry 90, 60 and 55 reviews; the median weight-loss clinic we read carries 38. In IV therapy, B12 LOVE | Walnut Creek answered 10 of its last 10. Among the plastic surgery practices, MBody by Dr. Eric Mariotti answered 10 of 10 and Vivian Ting, MD, FACS - Veritas Plastic Surgery answered 9 of 10.
For comparison, the benchmark measured here puts the typical business at 77% of its recent reviews answered. That figure is measured across 42 businesses in all trades together, not spa and aesthetics businesses alone. Set beside it, the day spa and dermatology results stand out: in both trades, every business we read sits at zero on its recent reviews.
What to do about it
If you run a day spa or a dermatology practice, open your Google listing and look at your last 10 reviews. Among the businesses we read in your trade, none had replied to any recent review, so a reply from you would be the only one among them. Start with the next review that arrives, then work back through the ones already sitting there without an answer.
If you run a med spa, weight-loss clinic, IV therapy or plastic surgery practice, the owners named above give you a concrete figure to measure against: NakedMD answered 9 of 10, B12 LOVE 10 of 10, MBody 10 of 10. Count how many of your own last 10 reviews carry a reply. The reply figures above were counted exactly that way. A reply is the one part of that exchange you write, so keep it short, thank the person by what they mentioned, and answer the critical ones as calmly as the kind ones.
Day spas
We read 20 day spas businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Med spas
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | NakedMD Med Spa Walnut Creek | 9 of 10 | 618 | 4.9 |
| 2 | Revive Med Spa - Walnut Creek | 9 of 10 | 235 | 4.6 |
| 3 | SkinSpirit Walnut Creek | 7 of 10 | 381 | 4.9 |
IV therapy
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | B12 LOVE | Walnut Creek | 10 of 10 | 182 | 4.9 |
Weight-loss clinics
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | Pound Melters Medical Weight Loss Clinic Concord | 10 of 10 | 90 | 4.7 |
| 2 | Center for Anti-Aging and Weight Loss | 10 of 10 | 60 | 5 |
| 3 | Cambiati Wellness Programs | 10 of 10 | 55 | 5 |
Dermatology
We read 20 dermatology businesses here and not one had answered a single one of its ten most recent reviews. The first owner here who replies is the only one doing it.
Plastic surgery
| # | Business | Answered | Reviews | Rating |
|---|---|---|---|---|
| 1 | MBody by Dr. Eric Mariotti | 10 of 10 | 200 | 4.9 |
| 2 | Vivian Ting, MD, FACS - Veritas Plastic Surgery | 9 of 10 | 133 | 4.6 |
| 3 | Blackhawk Plastic Surgery & MedSpa | 2 of 10 | 452 | 4.8 |